Delivering Superior Support and Moderation Services for a Global Gaming Leader

Our client was looking for a capable partner to handle their increasing customer support calls and forum moderation services without compromising on customer experience.

The Client

Client is an international gaming company with 16 global offices and 4000 employees.

The Challenge

The client was receiving large volume of customer driven requests, the turnaround time(TAT) per request was running at 5 days that resulted in low NPS and CSAT. The customer was looking for a partner to help improve customer support & forum moderation without compromising on the service quality at optimal cost. Download the full case study to learn more.