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Agent Workflow Digitization | Global Software Giant - Casestudies

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Agent Workflow Digitization | Global Software Giant

Feb 23 2024 ,


The Client :

The Client is the leading software company based in the United States that develops cloud computing platforms to help companies manage digital workflows for enterprise operations.

The Challenge :

The following are the key challenges:

  • Tedious task of manually recreating requests from sources that were not integrated
  • Agents were required to look at multiple sources to resolve incidents
  • Higher than expected handling times
  • No insights due to the lack of a dashboard for analytics
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