Optimizing application support process for a multinational communications company.
The Client :
A multinational communications corporation with over 130000 employees across 120 countries, and sales in 150 countries.
The Challenge :
The client deploys a host of applications on various technology platforms. Due to a multitude of platforms, the applications have to be supported by external vendors each specializing in a platform. With the application instances now totalling over 4000, the support costs had reached formidable levels. But there was no cost reduction strategy in place.