Offering superior user experience by minimizing incident handling time for a computer and peripherals market leader.
The Client :
A multi-billion dollar market leader in computer & peripherals, and one of the largest technological corporations in the world. The company sells and supports computers and related products and services, employing over 100000 people worldwide.
The Challenge :
The company provides protection services, advisory services, hardware support, and troubleshooting.
Related Read - How to Make Your Company a Specialist in Consumer Technical Support
