iOPEX
logo menu
close
arrow_back
Back
image

Faster response time leads to increased customer loyalty for a gaming company

Dec 11 2020 ,

Reducing the average response time to enhance customer experience was the key challenge. iOPEX integrated a CRM tool for managing tickets and identified the optimal number of resources to deliver seamless customer support which resulted in 100% SLA compliance and improved customer satisfaction.

The Client :

 Client is a leading Russian based gaming company.

The Challenge :

 The client wanted to reduce the average response time for the tickets generated through the website. Whenever a new game was launched or product was updated, the number of tickets raised by the users grew exponentially high across different geo-locations which required faster response for email support.

To know more about how iOPEX addressed these challenges and helped the client to provide better gaming support, download case study now

Please provide the details below to download the CASE STUDY.
image
Recent Post
Infrastructure Management
Dec 11 2020 ,
read more
Service Desk Optimization
Dec 11 2020 ,
read more
Consumer Technical Support
Dec 11 2020 ,
read more
Ad Operations - Platform Management Services
Dec 11 2020 ,
read more
Latest news
card

Shiva Ramani's Prediction on Machine Learning and Chatbots for 2021

Dec 22 2020

card

Automation Trends - 2021

Dec 11 2020