iOPEX
logo menu
close
arrow_back
Back
image

Holistic customer and technical support for a leading American computer peripherals..

Dec 11 2020 ,

iOPEX's customer and technical support team helped the client reduce the turnaround time by 30% and improved the CSAT.

The Client :

The client is an American computer peripherals and hardware organization that designs and sells a range of products for computers. And it also includes high-speed DRAM modules, ATX Power Supplies (PSUs), USB flash drives (UFDs), Memory and Case cooling solutions, Gaming Peripherals, Computer Cases, Solid-State Drives (SSDs), and Speakers.

The Challenge :

The client was on the lookout for a partner who could take care of their entire email and chat support. They wanted to collaborate with an offshore customer and technical support provider who could understand their operations and circle back on the customer request and corrective measures for the problematic customer queries. Simultaneously the client sought to reduce the turnaround time, improve First Call Resolution (FCR) and increase CSAT.

Please provide the details below to download the CASE STUDY.
image
Recent Post
Infrastructure Management
Dec 11 2020 ,
read more
Service Desk Optimization
Dec 11 2020 ,
read more
Consumer Technical Support
Dec 11 2020 ,
read more
Ad Operations - Platform Management Services
Dec 11 2020 ,
read more
Latest news
card

Shiva Ramani's Prediction on Machine Learning and Chatbots for 2021

Dec 22 2020

card

Automation Trends - 2021

Dec 11 2020