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Agent Productivity and Quality Improvement via in-House QA Portal | US Home Automation Company - Casestudies

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Agent Productivity and Quality Improvement via in-House QA Portal | US Home Automation Company

Feb 26 2024 ,

The client was measuring the quality score of customer satisfaction through manual reporting and auditing which consumed more time and was prone to errors due to inaccuracy of data sets.

The Client :

The client is a leading US-based home automation company providing solutions for wireless security cameras.

The Challenge :

To create a strategic quality platform that is tailored fit to focus on measuring the client’s core competencies and compliance.

To know more about how iOPEX addressed the challenge of manual processes for quality measurement, download the case study now.

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