iOPEX
logo menu
close
arrow_back
Back
image

Next Generation customer support for US-based information brokerage company

Dec 11 2020 ,

iOPEX offered customer support that took the client’s customer experience to the next level, which in turn increased the conversion rate by 40%.

The Client :

The client is a leading US based information brokerage company who helps to control people’s background report and reputation score. The client gathers public information from Government websites and other sources to and enables people to be aware of what anyone can learn about them online.

The Challenge :

The client was looking to build an offshore team to handle sales, retention and customer support for their existing and potential customers. The client required this since the cost of managing an onshore team was making them operate on slim margins. They were looking for an experienced partner to provide voice and email support for their program.

Please provide the details below to download the CASE STUDY.
image
Recent Post
Infrastructure Management
Dec 11 2020 ,
read more
Service Desk Optimization
Dec 11 2020 ,
read more
Consumer Technical Support
Dec 11 2020 ,
read more
Ad Operations - Platform Management Services
Dec 11 2020 ,
read more
Latest news
card

Shiva Ramani's Prediction on Machine Learning and Chatbots for 2021

Dec 22 2020

card

Automation Trends - 2021

Dec 11 2020