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Next Generation customer support for US-based information brokerage company

Apr 21 2021 ,

iOPEX offered customer support that took the client’s customer experience to the next level, which in turn increased the conversion rate by 40%.

The Client :

The client is a leading US based information brokerage company who helps to control people’s background report and reputation score. The client gathers public information from Government websites and other sources to and enables people to be aware of what anyone can learn about them online.

The Challenge :

The client was looking to build an offshore team to handle sales, retention and customer support for their existing and potential customers. The client required this since the cost of managing an onshore team was making them operate on slim margins. They were looking for an experienced partner to provide voice and email support for their program.

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CUSTOMER SUPPORT

Keep pace with your digitally empowered customers by providing a unified experience in their service journey and offer an integrated, intuitive, and automated cross channel service...

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TECHNICAL SUPPORT

Create tangible value for your digitally empowered customers through digital-first, human integrated, and omnichannel focussed troubleshooting models

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SALES & SERVICES

Gain a competitive edge by assisting your agents with better customer analytics for seamless selling in a service environment without compromising customer and agent experience