Our client was looking for a capable partner to handle their increasing customer support calls and forum moderation services without compromising on customer experience.
The Client :
Client is an international gaming company with 16 global offices and 4000 employees.
The Challenge :
The client was receiving large volume of customer driven requests, the turnaround time(TAT) per request was running at 5 days that resulted in low NPS and CSAT. The customer was looking for a partner to help improve customer support & forum moderation without compromising on the service quality at optimal cost.