iOPEX
logo menu
close
arrow_back
Back
image

SIEM Technical Assistance Center

Dec 04 2020 ,

iOPEX is the new age technology partner for organizations looking to grow their business with our innovative, consistent and quality IT services. We enhance speed and quality of operations by bringing a balanced mix of process standardization, quality assurance and automation.

The Client :

The client has over 14,000 customers in 110 countries using their software to improve service levels across diverse industries. The company is based in San Francisco, California with regional operations across Europe, the Middle East, Africa, Asia, and Australia.

The Challenge :

The client’s customer base was growing rapidly in India, APAC and EMEA region and its in-house support team had challenges servicing this growing customer base. An exponential rise in their incident tickets particularly from their APAC and Indian customers triggered the client to seek out external partners who could support their processes effectively.

Please provide the details below to download the CASE STUDY.
image
Recent Post
Infrastructure Management
Dec 04 2020 ,
read more
Service Desk Optimization
Dec 04 2020 ,
read more
Consumer Technical Support
Dec 04 2020 ,
read more
Ad Operations - Platform Management Services
Dec 04 2020 ,
read more
Latest news
card

Digital transformation in business is like evolution in nature

Nov 23 2020

card

iOPEX Technologies Partners With OutSystems to Deliver Low Code Platform Solutions

Dec 04 2020