iOPEX
logo menu
close
arrow_back
Back
image

Superior customer experience for a global mass media and communications leader

Dec 11 2020 ,

iOPEX established a Retention cell which helped the client to reduce churns and generate over USD 120 million per year.

The Client :

 The client is the largest mass media and communications company in the world by revenue. Client’s signature support offers customers a single source for troubleshooting and support for their computers, home networks and many other devices delivering an end-to-end exceptional customer experience.

The Challenge :

The client’s top priority was to ensure their customers have the best support experience possible, while also taking advantage of the additional products and services the offer. To accomplish this, client was looking to collaborate with a vendor with a strong track record in delivering a superior customer experience, while also positioning and selling add-on services.

Please provide the details below to download the CASE STUDY.
image
Recent Post
Infrastructure Management
Dec 11 2020 ,
read more
Service Desk Optimization
Dec 11 2020 ,
read more
Consumer Technical Support
Feb 01 2021 ,
read more
Ad Operations - Platform Management Services
Dec 11 2020 ,
read more
Latest news
card

iOPEX Technologies launches OpexWise - An Integrated Delivery Platform to Unify Enterprises’ Front Office, Back Office and IT Operations

Feb 24 2021

card

Avinash Lele joins iOPEX Technologies as President

Feb 12 2021