iOPEX provided a leading marketing and data technology company, 24x5 coverage with committed SLAs across multiple geographic locations by forming a talented technical support team.
The Client :
The Client develops account-based platform for ambitious B2B companies and a marketing-technology-as-a-service offering that enables businesses the flexibility to build and enhance their marketing solutions.
The Challenge:
The client wanted to address the technical support challenges that they were facing to avoid customer dissatisfaction and to have the right FTEs in place to reduce backlogs.
To know how iOPEX provided the technical assistance to the client to achieve the desired results, download the case study now
