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Technical support for advertising operations reduced turnaround time and enabled revenue growth

Apr 21 2021 ,

iOPEX provided a leading marketing and data technology company, 24x5 coverage with committed SLAs across multiple geographic locations by forming a talented technical support team.

The Client :

 Client develops account-based platform for ambitious B2B companies and marketing-technology-as-a-service offering that enables businesses the flexibility to build and enhance their marketing solutions.

The Challenge:

The client wanted to address the technical support challenges that they were facing to avoid customer dissatisfaction and to have the right FTEs in place to reduce backlogs.

To know how iOPEX provided the technical assistance to the client to achieve the desired results, download case study now

Please provide the details below to download the CASE STUDY.
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TECHNICAL SUPPORT

Create tangible value for your digitally empowered customers through digital-first, human integrated, and omnichannel focussed troubleshooting models

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CUSTOMER SUPPORT

Keep pace with your digitally empowered customers by providing a unified experience in their service journey and offer an integrated, intuitive, and automated cross channel service models

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TECHNICAL ASSISTANCE CENTER

Reform your product technical assistance center to deliver a quality solution and supreme service experience through the right skilled engineers connected intelligence & assisted automation