iOPEX
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Explore the process areas in business operations and strengthen your automation capabilities
• Lead Nurturing
• Creating & Delivering Invoices
• Updating CRM
• Updating Scorecards
• Sales & Services Support
• Loading Customer Data
• Retrieve Billing Data
• Update User Preference & Information
• Customer Support
• Technical Support
• Updating Inventory Records
• Issuing Refunds
• Compliance
• Updating Vendor Records
• Order Fulfillment
• Transaction Processing
• Document Preparation
• Account Maintenance
• Client Services
• Dispute Resolution
• Customer Onboarding
• Campaign Pre-Launch Review
• Asset Management
• I/O Implementation
• Creative Implementation
• QA Testing
• Post Launch Verification
• Campaign Creation
• Creative Trafficking / Swapping
• Ad Tag Publishing
• Media Buying
• Private Marketplace Management
• Delivery Optimization
• Inventory Management
• Optimized Targeting
• Campaign Modifications
• Creative Updates
• Yield Management
• Delivery Reports Ad Campaigns
• Billing
• Revenue Tracking
• Viewability
• Reconciliation
• ROAS By Channels
• Creative Troubleshooting
• Ad Tags System
• Technical Issues
• Reporting Discrepancies
• Order Management
• Assurance Testing Process
• Escalation Process
• Affiliate Partner Management
• Advertiser / Agency Mgmt.
• Internal Communication
• Ad System Evaluation
• New Products / Services Evaluation
• Ad Server Set up
• Ad Server Migration
• New Ad Tag Architecture
• Platform Integration
• Responsive Ad Designs
• Cross-Platform Implementation
• User Acceptance Testing
The Client: World's Largest Telecommunication Company
High exposure to safety and security risks due to non-compliance and irregular maintenance. Issues in Billing and expenses tracking were the major challenges for the client.
RPA was implemented with bots to monitor contractual terms and conditions for vendors & contractors without SLA deviations. iOPEX also suggests auto check of stock qty of admin supplies and auto-generation of purchase order based on contractual terms & pricing. An effective process for assets maintenance was ingested.
