When a leading European gaming company faced skyrocketing support volumes with every product release, maintaining SLA compliance and player satisfaction became critical. iOPEX stepped in and redesigned their entire support operation. By integrating an intelligent CRM system, optimizing agent capacity through data-driven forecasting, and standardizing ticket handling workflows, the support ecosystem was transformed.
The result was faster resolutions, consistent SLAs, and a measurable rise in customer satisfaction. Download the full case study to explore how iOPEX helped this gaming leader turn speed and precision into its new competitive advantage.