.svg)
A challenger's playbook, profiled by HFS Research
The HFS Challengers’ Code report analyzes how iOPEX targets business critical domains such as service, revenue, product, and finance by operating through an ‘Intelligence as a Service’ model. The report also highlights how iOPEX operationalizes Services as Software through a closed loop framework built on ElevAIte, and combines three core components (Data Studio, Agentic Studio, and the runtime orchestration layer OrchestrAIte) to integrate telemetry, analysis, action, and learning.
"Unlike incumbents anchored to large legacy labor bases, iOPEX is structurally aligned to reduce effort and cost every quarter, even when that compresses traditional services revenue."
— HFS Research, Challengers' Code on iOPEX
Services-as-Software sits at the intersection of three things most providers treat separately.
"We don't do tech for tech's sake. We do it for the business, and we're willing to guarantee the outcomes."
Shiva Ramani
CEO, iOPEX
What an always-on intelligence layer looks like in production
AI-led Field Services
01
Retail tech leader achieves 92% AI acuracy, 28% fewer escalations, and 50% faster onboarding with agentic AI-led field service
AI-led CX & Support
02
Leading security provider boosts TAC efficiency by 60% through AI-driven operations transformation
AI-led Revenue Ops
03
US healthcare company achieves 12% improvement in collection yield through optimized billing and collection operations
Download the Report
Let's see what Agentic AI looks like for your enterprise operations.
