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iOPEX’s Intelligent Automation Solutions helped a leading E-Commerce company repurpose Manual hours resulting in $7M worth of business process like claims management being automated annually.
The solution further streamline and automated various processes across multiple business functions of the company.
The Client
The client is an online retailer based in US that helps customers find the perfect something for their home at the perfect price. The client has grown from a fledgling startup into the best place to buy home goods online.
The Challenge
The client had to use claims of damaged goods and those orders that were unfulfilled. As the client uses multiple delivery partners each partner had their own claim system for verifying a claim to be submitted against the total order value for reimbursement. The use of a captcha while submitting claims proved to be additional work for the end user assigned for the same..
To know more about other challenges encountered by the client along with the solutions & benefits iOPEX have offered, please download the case study now.
