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iOPEX provided multi-channel technical support which helped the client in cost reduction by 55% and significantly improved the support quality.
The Client
US based global cybersecurity leader that continually delivers innovation to enable secure digital transformation. The core product is a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover the aspects of security.
The Challenge
The client works with enterprises, service providers, law enforcement agencies, and research institutions. It provides solutions that deliver pre-emptive and proactive defenses against malicious attacks on IT resources.
The client’s technical support functions are extremely critical element of the solution experience and the company needed to establish a structure that complemented its products and its growing customer needs. Hence the client wanted a support partner who could provide multi-channel technical support based on the client’s support infrastructure. Download the complete case study to know more.
