Legacy systems were slowing down customer service operations for one of Europe’s leading telecom providers. With rising support demands and fragmented data across multiple systems, the company needed a scalable, future-ready solution.
By partnering with iOPEX, the telecom leader transformed its customer service management framework, empowering 1,000+ agents with ServiceNow-driven playbooks, guided decision trees, and streamlined processes. The result? Faster resolution times, higher productivity, and a seamless service experience.
Download the case study to explore how iOPEX engineered this transformation and delivered measurable operational excellence.
