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The client was keen to forecast the optimal number of customer support agents required to meet the changes in demand for services.
The Client
The client is a US-based chain of saloons that provide specialized hairstyling services known as blowouts.
The Challenge
The client was running frequent promotional events, offers and was opening new facilities in different locations which led to fluctuations with the inbound call volumes.
To know more about how iOPEX adopted forecasting techniques and customer data analytics for better customer support, download the case study now.
