FieldPilot - Agentic AI for Orchestrating Every Field Service Operations
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28%
Drop in helpdesk escalations
100%
Parts lookup accuracy
−15 min
Per on-site repair visit
50%
Faster technician onboarding
12 wk
From contract to production
30 minutes lost. Every technician. Every day.
Searching part numbers across disconnected systems — before a single repair begins.
Wrong part. Return visit. Double cost.
Parts failures drive repeat truck rolls — the most expensive line item you can't see coming.
Reactive. Always one step behind.
Equipment telemetry exists but nobody's turning it into scheduled interventions — until it breaks.
Senior engineers fielding basic questions.
Your best people are answering calls from the field that a knowledge system should handle.
Your engineers aren't
the bottleneck. The system is.
Field service organizations spend 25–40% of engineering time on tasks that aren't service delivery — admin, documentation, knowledge search, parts translation. That overhead grows linearly with headcount. You can't hire your way out of it.
FieldPilot removes the overhead. Not by replacing engineers — by giving them intelligence at the point of work so they stop losing time to systems that were never designed for the field.
The numbers that
matter to your board.
↑15–30%
First-Time Fix Rate (FTFR)
Fewer repeat dispatches. Lower cost-per-resolution.
↓20–30%
Mean Time to Repair (MTTR)
Faster resolution. Reduced revenue impact from downtime.
↑25%
Right-Part, First Time
AI-driven parts prediction eliminates the most avoidable cost in field ops.
↓25%
Unplanned Downtime
Telemetry-driven predictive maintenance before failure becomes dispatch.
Agentic AI Studio - Accelerate AI agent development at scale
The job is already half-done before the engineer leaves the depot.
FieldPilot pulls diagnostic signals, service history, and real-time asset telemetry to prepare a full picture of what the engineer will encounter — before they arrive.
Predictive Dispatch
Searching part numbers across disconnected systems — before a single repair begins.
Pre-Diagnostic Briefing
Engineers receive a structured brief: likely fault, confirmed parts, step-by-step resolution path — on their device before departure.
Parts Intelligence
Predictive inventory models pre-stage parts at the correct location based on the day's job mix and historical failure patterns.
+18%
First-time fix improvement from pre-visit intelligence
92%
Parts accuracy rate — trucks carry what jobs need
−25%
Reduction in dispatcher workload through automated scheduling
Every engineer has an expert in their pocket. Literally.
FieldPilot's Knowledge Agent surfaces the right resolution path in real time — drawing from service manuals, engineering notes, field history, and live diagnostics as the visit unfolds.
Guided Fault Resolution
Step-by-step diagnostic guidance tailored to the specific asset model, fault code, and service history.
Automated Field Reporting
Voice-to-structured documentation. Engineers speak naturally; FieldPilot creates the service record.
Live Rescheduling
If an onsite visit overruns, the dispatch agent automatically re-optimises the rest of the day's queue.
−30%
Mean time to resolution — onsite duration improvement
−28%
Repeat calls eliminated by correct first-visit resolution
15min
Average admin time saved per visit through voice documentation
Every visit makes the next one sharper.
FieldPilot pulls diagnostic signals, service history, and real-time asset telemetry to prepare a full picture of what the engineer will encounter — before they arrive.
Performance Analytics
Engineer performance, SLA adherence, parts consumption, and resolution patterns — surfaced automatically to operations leadership.
Predictive Maintenance Scheduling
Post-visit sensor data triggers proactive maintenance schedules before the next failure window opens.
Knowledge Enrichment
Resolution steps that worked in the field get captured and surfaced automatically in future similar cases.
+14%
Productivity gain compounds as the system learns your operations
247
Continuous model updating — no manual retraining required
<90
Days from deployment to measurable outcome delivery
Five agents. One unified operation.
01
Dispatch & Scheduling FieldPilot
Continuously monitors jobs, technician locations, skills, and SLA windows. Detects delays, reallocates resources, and notifies dispatchers before a breach occurs.
↑ Schedule compliance rate
↓ Emergency reassignment rate
↑ On-time arrival percentage
02
Parts & Inventory FieldPilot
Validates part compatibility before dispatch, tracks van stock and depot inventory, triggers replenishment, and routes parts dynamically to technicians on the move.
100% part number lookup accuracy
↓ Emergency parts orders
↑ Right-part-first-time rate
03
Diagnostic & Resolution FieldPilot
Continuously monitors jobs, technician locations, skills, and SLA windows. Detects delays, reallocates resources, and notifies dispatchers before a breach occurs.
↑ First-time fix rate
↓ Mean time to repair
↓ Repeat dispatch rate
04
Knowledge & Documentation FieldPilot
Unifies service manuals, OEM documentation, customer-specific procedures, ticket history, and telemetry into a single retrievable intelligence layer. Logs field activity automatically — voice-to-report, no manual re-entry.
50% faster onboarding
↓ SME dependency
↑ Documentation accuracy
↓ Compliance violations
05
Predictive Maintenance FieldPilot
Processes IoT sensor data, telemetry, and failure history to forecast equipment degradation — converting reactive emergency calls into planned interventions.
↑ Schedule compliance rate
↓ Emergency reassignment rate
↑ On-time arrival percentage
The questions every
leader asks us first.
Will it survive at enterprise scale?
"We onboarded 1,000 technicians. It held."
FieldPilot runs on ElevAIte — iOPEX's production-grade agentic AI platform. Not a proof-of-concept. Not a pilot. A system that deployed to 1,000 field engineers in 12 weeks and has run in production since, with 92% overall AI accuracy and 100% on parts lookup.
How is this different from our existing FSM tool?
Your FSM records. FieldPilot decides.
ServiceNow, Salesforce FSM, SAP — they are record systems. FieldPilot layers agentic AI on top, connecting to them as data sources while adding reasoning, prediction, and autonomous action that no FSM offers out of the box.
What's the actual integration complexity?
In production in 12 weeks. No rip-and-replace.
FieldPilot connects to your existing stack through pre-built connectors for ServiceNow, Salesforce, SAP, SharePoint, and ERPs. No infrastructure overhaul. The platform ingests your data — manuals, tickets, telemetry, parts catalogs — and goes live alongside your current systems.
Will engineers actually use it?
Voice-first. Biometric login. Under 10 seconds.
Adoption fails when technology fights the field. FieldPilot was designed with field technicians, not just for them — voice-enabled queries, biometric login, mobile-first interface, and responses grounded in trusted documentation with source citations. Technicians stopped calling the help desk because they prefer the tool.
How does iOPEX charge for this?
Outcome-linked. Not per-seat.
Traditional providers earn revenue from truck rolls. We don't. FieldPilot is priced on outcome-linked models tied to asset uptime and SLA performance — so our incentive is the same as yours: fewer visits, faster resolution, lower cost-per-job. Cost commitments decline as the system improves.
What happens when the AI gets it wrong?
Every answer is traced. Every error is corrected.
FieldPilot doesn't guess. Every response links to its source documentation. Confidence scoring runs continuously — low-confidence answers surface for SME review. Technician feedback closes the loop. The system improves with every job completed, not just at scheduled retraining cycles.
1,000 engineers.
12 weeks.
Results from month one.
"Our technicians can retrieve this information as quickly as they can speak into the system. This is an absolute game-changer. Across a thousand-person field force — you start to form a picture of the productivity gains."
— Director, Service Innovation & Transformation, Global Retail Technology Provider
100%
Parts number lookup accuracy
28%
Reduction in helpdesk escalations (519 → 372/week)
−15min
Per on-site repair visit
50%
Faster technician onboarding
14%
Productivity gain, top users (3.5 → 4 tasks/day)
92%
Overall AI accuracy from week one
Built for industries
where downtime has a price.
Telecom
Network uptime SLAs. High truck roll cost. Distributed field force across millions of endpoints.
Retail
POS downtime is lost revenue, every minute. Multi-vendor device complexity across hundreds of locations.
Medical Devices
Device failure affects patient outcomes. Compliance and traceability are non-negotiable at every step.
Banking & FinTech
ATM and payment infrastructure failure has regulatory and revenue implications simultaneously.
Utilities
Grid and EVSE service where predictive intervention is the difference between scheduled and emergency.
Powered by ElevAIte
Agentic AI Studio
FieldPilot agents
Knowledge Layer
RAG · Vectors · Telemetry
Enterprise Connectors
ServiceNow · SAP · Salesforce
Governance & Audit
RBAC · Logs · Confidence scoring
Model-agnostic. Your best LLM today — and whatever comes next.
Not a point solution.
A platform that gets
smarter with every job.
Every response links to its source document. Technicians see the manual page, the ticket ID, the procedure number. Nothing is hallucinated.
Confidence scoring and technician feedback create a learning loop that runs in the background. The system improves with every job — no scheduled retraining, no downtime.
New product line. New customer. New OEM device. FieldPilot ingests it through standard connectors and makes it immediately available to the field.
Model monitoring, retraining, accuracy audits, SME review workflows. Your operations team never carries the AI burden — we do.
