As enterprises outgrow reactive IT support models, Service Resolution Intelligence (SRI) is emerging as the next frontier, where systems not only respond but predict, resolve, and learn autonomously.
This white paper explores how Adept, iOPEX’s agentic AI-powered solution built on the ServiceNow™ Now Platform, transforms service operations into proactive, self-evolving ecosystems. Learn how Adept fuses automation, intelligence, and experience to reduce downtime, accelerate resolution, and strengthen enterprise resilience.
What’s Inside?
The Hidden Cost of “Good Enough” IT
Uncover how reactive support erodes productivity, morale, and brand trust, and why traditional service desks can’t scale in an AI-first enterprise.
From Break-Fix to Predict-and-Prevent
Understand how Service Resolution Intelligence (SRI) shifts IT from reactive firefighting to proactive prevention.
The Four Pillars of SRI
Explore how predictive analytics, unified knowledge, personalization, and compliance automation redefine modern IT operations.
The Adept Advantage
See how Adept, powered by Agentic AI and RAG, reduces MTTR by up to 70%, improves first-time resolution by 85%, and speeds agent onboarding by 60%.
AI Governance & Trust
Learn how Adept maintains enterprise-grade data security, accuracy, and compliance within ServiceNow environments.
Roadmap to Proactive Intelligence
A pragmatic framework to move from reactive support to autonomous resolution at scale.
Why Read This?
If you’re an IT or digital transformation leader aiming to cut downtime, reduce costs, and elevate service reliability, this white paper is your blueprint. Discover how Adept operationalizes Agentic AI to deliver faster, smarter, and more resilient enterprise support today.
