The Customer Satisfaction KPI Dilemma: Which Is The Best Metriccsat, NPS Or CES?

This paper helps you to deal with the dilemma of customer satisfaction KPI and also find out which is the best customer satisfaction metric - CSAT, NPS, or CES. CSAT Scores - versatility questions to your consumers, Net Promoter Score (NPS)- better customer loyalty indicator, Customer Effort Score (CES)- identification of barrier to service.