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The Customer Satisfaction KPI Dilemma: Which Is The Best Metriccsat, NPS Or CES?

Dec 11 2020 ,

This paper helps you to deal with the dilemma of customer satisfaction KPI and also find out which is the best customer satisfaction metric - CSAT, NPS or CES. CSAT Scores - versatility questions to your consumers, Net Promoter Score (NPS)- better customer loyalty indicator, Customer Effort Score (CES)- identification of barrier to service.

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