Which KPI Is Ideal for Customer Satisfaction: CSAT, NPS, or CES?

This paper helps you to deal with the dilemma of customer satisfaction KPI and also find out which is the best customer satisfaction metric - CSAT, NPS, or CES. CSAT Scores - versatility questions to your consumers, Net Promoter Score (NPS)- better customer loyalty indicator, Customer Effort Score (CES)- identification of barrier to service.