About the Author

Sivakumar Thiyagarajan leads CX Transformation at iOPEX Technologies, working with global enterprises to redesign service operations through agentic AI and intelligent automation.

His practice sits at the intersection of field workforce enablement, operational intelligence, and AI governance — translating emerging technology into measurable business outcomes across telecommunications, retail, banking, hardware, medical devices, and utilities. Sivakumar is a recognized thought leader on the future of field service and the organizational design required to sustain it.