Delivering Exceptional Consumer Tech Support for a Global Computer & Peripherals Leader

Offering superior user experience by minimizing incident handling time for a computer and peripherals market leader.

The Client

A multi-billion dollar market leader in computer & peripherals, and one of the largest technological corporations in the world. The company sells and supports computers and related products and services, employing over 100000 people worldwide.

The Challenge

The company provides protection services, advisory services, hardware support, and troubleshooting. Download the full case study to know more.