Leading OEM Achieves 30% NPS Improvement and 1,800-Hour Monthly Savings with Salesforce Service Transformation

A global OEM reimagined its customer service experience by automating case management and unifying cross-functional data on Salesforce. iOPEX enabled AI-powered knowledge management, automated approvals, and custom finance workflows that reduced manual effort and improved response times. Explore how this Salesforce-led transformation boosted NPS by 30% and delivered 1,800+ hours in monthly efficiency gains.