Case Study
February 23, 2024

Delivering Superior Customer Experience for a Global Mass Media and Communication Leader

Customer Experience Services
Media and Communications

iOPEX established a Retention cell which helped the client to reduce churns and generate over USD 120 million per year.

The Client

The client is the largest mass media and communications company in the world by revenue. Client’s signature support offers customers a single source for troubleshooting and support for their computers, home networks and many other devices delivering an end-to-end exceptional customer experience.

The Challenge

The client’s top priority was to ensure their customers have the best support experience possible, while also taking advantage of the additional products and services they offer. To accomplish this, the client was looking to collaborate with a vendor with a strong track record in delivering a superior customer experience, while also positioning and selling add-on services. Download the case study to know more.

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