.svg)
Agentforce NYC 2026
Meet iOPEX at Agentforce World Tour NYC
Wednesday, April 29, 2026
9 AM ET
Javits Center, New York City
Our Trusted Global Clients
Join us for a Day of Focused Executive Conversations
Production-Ready Agentforce Use Cases in Action
Skip the proof-of-concept loop. iOPEX brings pre-built Agentforce use cases — covering Service, Sales, Employee, Commerce, and Voice AI agents — that are tested, documented, and ready to deploy across your business.
Benchmark your Agentforce ROI with Industry Leaders
Join our executive roundtable and explore how organizations are measuring ROI through pipeline velocity, customer acquisition cost (CAC), and lifetime value (LTV).
Unwind with Cocktails & Engaging Conversations
Join fellow enterprise leaders for an informal happy hour. Exchange playbooks and compare notes that don’t happen on panel stages.
Why Connect With Us
iOPEX is not just attending. We're here to solve your hardest problems.
Service Agents
Internal Service Agent: Next-best-action recommendations, reply suggestions, and email summaries for support teams.
External Service Agent: Auto-replies to inbound customer enquiries via email/SMS, case creation, assignment, and follow-up.
Smart Classification Agent: Auto-detects intent and severity, routes tickets, and accelerates triage with confidence scoring.
Employee Agents
Employee Agent (ITSM): Resolves IT queries, incidents, leave approvals, HR queries, and commissions queries.
Employee Role-Based Upskilling: Practice-the-pitch, role-play with the Coach, sharpen negotiation skills.
Dealer Management with Agentforce: Unified Salesforce portal connecting dealers and the company — streamlining requests, cases, and warranties with AI-driven automation.
Voice AI
Automated Case & Contact Management: Natural conversation handling for inbound voice.
Multi-Turn Voice Queries: Instant info retrieval and follow-ups with context retention.
Salesforce Knowledge Voice Access: Full call transcription with knowledge base lookup.
Twilio Integration: Secure, scalable voice connections.
Commerce Agents
AI Shopping Assistant: Conversational shopping, order summary, and recommendations.
Marketing Cloud + AI: AI-driven lead nurturing and multi-channel engagement; Einstein features and centralized campaign setup.
Sales Agents
Agentforce in Sales Cloud: Cost-Account summary, account plans, SDR agents, opportunity summary, lead summary and management.
Leasing Agent: Salesforce-native solution for leasing and property management with 24/7 engagement, smart maintenance, and seamless renewals.
Industry-focused AI-led Accelerators
Manufacturing
Real Estate
Media & Hi-Tech
Financial Services
.webp){kind=icon}
Communication
Consumer Goods
Automotive
Energy & Utilities
Meet the Team
Connect with our leaders who are driving enterprise Salesforce transformation and AI-led growth.
Vikas Kumar
Chief Growth Officer, iOPEX
Deepish Adwani
SVP, Salesforce Practice, iOPEX
Rutesh Adwani
Vice President, Salesforce, iOPEX
Santhosh Narayanan
Senior Vice President, iOPEX
Jagruthi Bhika
Vice President, Client Partner, iOPEX
Prashant Salian
Senior Salesforce Technical Lead, iOPEX
