Fireside Chat | Breaking AI-led Transformation Inertia: Excerpts from the CXO Playbook
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For Communications, Media, Entertainment, Gaming

Scale LTV with Context-led Agentic Marketing

Activate customer context and agentic AI for personalized engagement, all within Databricks. Meet DemandPilot – iOPEX’s purpose-built AI agents for marketing and demand generation
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Native on

Business Outcomes Powered by Agentic CX
 10X
Faster measurement cycles
 30%
Improvement in campaign ROI
 11
Experience modules, one campaign object
 4–6 wks
To production, not to pilot

ServicePilot: Intelligence as a Service for the Service Lifecycle

ServicePilot is iOPEX's AI-led service operating model designed to continuously sense, decide, act, and improve across customer and service operations. It brings purpose-built AI agents together with operational expertise to turn intelligence into measurable outcomes.

SuccessPilot

Turn Customer Success Into a Growth Engine

SuccessPilot uses customer signals across usage, support, billing, engagement, and renewals to predict churn, accelerate adoption, orchestrate renewals, and uncover expansion opportunities.

Retention
Adoption
Renewals
Expansion
Learn More about SuccessPilot
FieldPilot

Turn Field Service Into a Growth Engine

FieldPilot brings agentic intelligence across field operations to improve dispatch, diagnosis, technician productivity, parts availability, and predictive service without replacing your existing FSM stack.

Productivity
Uptime
Resolution
Service Revenue
Learn More about FieldPilot
The operating problem

Marketing has more data than ever. Campaigns still run on handoffs.

Teams have analytics, agencies, ad platforms, martech and GenAI tools. The campaign itself still runs on handoffs, spreadsheets, manual QA and reporting cycles. Every delay costs budget or a customer.
01

Ideas wait

Testing backlogs move slower than the market. Hypotheses are inconsistent and measurement is often an afterthought.

02

Plans fragment

Budget, audience, inventory, channel and creative decisions are made across separate teams and tools.

03

Optimisation lags

Teams find pacing, fatigue or underperformance after the budget is already spent.

04

Learning evaporates

Post-campaign reports explain what happened. The insight rarely becomes the next test, plan or action.

Join us at Theater Stage #1

Where the lag costs most

Four sectors. One shared lag.

Telecom

Churn, usage and contract data sit in separate systems. Retention offers trigger after the customer has left, and revenue leakage surfaces after billing closes.

Media & Entertainment

Audience, viewership, and ad-sales data land after the flight. Pacing adjusts once the budget is spent and sell-through is lost.

Gaming

Player behavior, LTV, and monetization signals arrive late. Win-back and in-game offers reach players who have already uninstalled.

Ad Tech & Publishers

Audience, yield, and attribution data trail the auction. Bids, floors, and targeting update after the impression is gone.

SIGNAL
SPEND
REPORT
ACTION

The window to act closes in that gap. Your first-party data already sits in Databricks. It rarely reaches the campaign in time.

How DemandPilot works

A team of specialist agents that works every campaign with you

A marketer sets the outcome. DemandPilot breaks it into specialist work and carries one campaign context from plan to report. It stops for approval wherever there is risk, and every result feeds the next decision.
Goal

Grow qualified pipeline

Business outcome, target audience, budget, timing, constraints.

→

Orchestrate

Command layer

Routes work to the right specialist and preserves shared context

→

Act

Specialist agents

Plan, test, QA, activate, monitor, report and recommend.

→

Govern

Human gates

Human gates · Your team approves before anything launches, spends or publishes.

→

Learn

Closed loop

Results feed the next hypothesis, allocation and campaign decision.

Join us at Theater Stage #1

The DemandPilot experience

One journey.
‍Eleven experience modules.

Marketers work in eleven modules. Behind them, specialist agents coordinate experimentation, media operations, customer success and content operations.
Growth Hub

Experiment & Launch

Base Camp — structure the test

Media Plan Center — build the plan & I/O

Campaign Launchpad — traffic, QA & activate

Success Hub

Operate & Improve

Campaign Navigator — pacing & reporting

Flight Optimizer — analyse and optimise

Campaign Cockpit — Post-campaign reporting, insight & learning

Spend Vector — supplier and wallet contro

Support Hub

Assist

Campaign Assist — self-serve help and operational guidance

Productive Hub

Create & Protect

Pre-Flight Inspector — creative & brand compliance

Creative Hangar — ideation & generation

GEO Radar — search, GEO and market relevance

Join us at Theater Stage #1

One goal, orchestrated end to end

One closed loop, with memory.

Campaign Memory
Learn
Learn
Turns every result into the next test, plan and allocation.
Sense
Sense
Reads customer, campaign and market signals from your Databricks tables.
Plan
Plan
Sets audience, budget, channel mix and test design against the goal.
Create
Create
Drafts creative variants and checks them against brand rules.
Launch
Launch
Traffics, QAs and activates the campaign once your team approves.
Optimize
Optimize
Adjusts pacing and spend in flight, before budget is wasted.
Measure
Measure
Reports results against your baseline and agreed success metric.
One shared context for every agent, held in Lakebase.

Join us at Theater Stage #1

Human approval before any budget is spent or any content is published.

Enterprise readiness

Autonomy where it helps. Control where it matters.

ServicePilot turns those signals into continuous intelligence and action. It brings together agentic AI, iOPEX operational expertise, and an outcome-owned delivery model to help service organizations improve retention, expansion, revenue, and operational performance through four distinct motions:

MOTION 1: Growth

Want CX to own your whole funnel? Lead to close, we run it end to end.

‍What it solves: Lead generation, outbound selling, upselling/cross-selling, and customer profiling.

MOTION 2: SuccessPilot

Got an account to retain? We score it, catch risk early, and run the renewal with less manual touch.

‍What it solves: Churn prevention, health scoring, subscription & renewals management, and account success.

MOTION 3: Support

Got a product that breaks or a ticket that needs answering? We handle it directly, and we run it as a swarm, not a pyramid.

‍What it solves: Multi-tier technical support (TAC), customer ticket ops, predictive issue detection, and self-service.

MOTION 4: FieldPilot

Got trucks or techs in the field? We'll fill their day and kill the no-shows.

‍What it solves: Returns & reverse logistics, repair & field dispatch, remote asset monitoring, and shipment tracking.
Agentic AI
+
Operations
+
Outcomes
+
Continuous Improvement
01 · Context

Shared campaign object

Agents operate from a common campaign context rather than isolated conversations.

02 · Data

Grounded decisions

Planning, measurement and optimisation reason against enterprise performance data, not model intuition.

03 · Gates

Human approval

Launch, publish, report and other side effects stop at explicit approval checkpoints.

04 · Observe

Trace & evaluate

Execution stages, alerts, outputs and agent quality are monitored and benchmarked before autonomy expands.

Governed execution at machine speed. Autonomy expands only as the agents prove themselves.

Native on Databricks

The agents move. Your data doesn't.

No copy, no new silo

Agents read governed tables in place under Unity Catalog.

Zero Data Egress

No customer telemetry ever reaches external third-party servers

Nothing is replaced

Your ad platforms, DSPs and measurement partners stay.

Live in 4–6 weeks

An embedded iOPEX pod configures pipelines and gates.

What it runs on

Agent Bricks

Agents

Lakebase

Campaign memory

Lakeflow Connect

Telemetry

Unity Catalog

Governance

Databricks Apps

Modules

MLflow 3

Tracing

Start where it is provable

Bring one campaign. One governed data source.

We run DemandPilot on one live campaign and measure it against your baseline from day one. The first conversation is 45 minutes on your campaigns, not a generic demo.
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