Fireside Chat | Breaking AI-led Transformation Inertia: Excerpts from the CXO Playbook
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Field Service Next East 2026
Turn Field Service into a growth engine with Agentic AI
Meet iOPEX at Field Service Next East to see how FieldPilot brings AI into real field operations, enabling faster decisions, smarter resolutions, and revenue from every service.
August 10–12, 2026
JW Marriott Orlando Grande Lakes
Booth TBA
1,000+
Live AI Agents
12 Weeks
Contract to production
100%
Parts lookup accuracy
Zero
Rip-and-replace of your current FSM
WHY MEET iOPEX
Go Beyond the Field With AI-Led Service Execution
Real deployments. Real numbers. FieldPilot brings agentic AI across the full field service lifecycle — built on elevAIte, integrated with your existing FSM stack, and measured on real outcomes.
Cut MTTR and lift first-time-fix
FieldPilot handles fault diagnosis, customer-specific parts lookup, and guided resolution at the point of work, source-cited and in seconds.
FTFR up 15–30%
MTTR down 20–30%
Close the knowledge gap faster
Junior technicians reach expert-level output without waiting years, and institutional knowledge stays in the system as engineers retire.
Up to 50% faster technician onboarding
Move from reactive to predictive
Agents monitor asset telemetry, predict failures, and trigger the right intervention before the breakdown. Fewer truck rolls, fewer surprises.
Unplanned downtime and truck rolls down 25%
Price on outcomes and share the risk
A fixed implementation fee, variable usage, and a fee tied to the ROI delivered. We win commercially only when you win operationally.
Fixed + variable + ROI-linked pricing
Keynote / 20 Minutes
From Cost Center to Growth Engine: Rewriting the Value of Field Service with AI
Day 2 · Aug 11 · 8:40 AM
Field service is becoming a driver of enterprise value across productivity, customer experience, retention, and growth. This keynote goes beyond AI theory to what actually works at scale: choosing the right use cases, defining KPIs that matter, driving adoption with field teams, and improving AI-led workflows over time.
Featuring Al Bennah, AI Leader of the Year 2025, it examines how intelligent automation is moving field service from reactive support to predictive, autonomous, and commercially intelligent operations.
Featuring Al Bennah, AI Leader of the Year 2025, it examines how intelligent automation is moving field service from reactive support to predictive, autonomous, and commercially intelligent operations.
Join the conversation
Join the conversation
Day 2 · Aug 11 · 20 minutes
Albert Bennah
Director, Services Innovation & Channel Enablement, Toshiba
AFTER HOURS WITH iOPEX
Field Service Leaders Meet-Up
The conversations that change how you run your operation rarely happen on a panel stage. No slides, no pitch — just service leaders comparing what's actually working.
Day 2 · Aug 11, evening
Near the venue (Details on request)
Meet the iOPEX Team
Siv Thiyagarajan
SVP, CX Transformation, iOPEX
Binu Ramachandran
Chief AI Architect, iOPEX
