Fireside Chat | Breaking AI-led Transformation Inertia: Excerpts from the CXO Playbook
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MMA CMO + CEO Summit 2026

Where Agentic AI  Really Stands Across the Marketing Stack

Meet iOPEX at the MMA CMO + CEO Summit 2026 to explore what the latest survey findings reveal about agentic AI adoption across marketing.
July 19–21, 2026
9 AM ET
Santa Barbara, California
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Six shifts reshaping field service

AI isn't a feature you bolt on. It's restructuring how field service operates, across six concrete impact areas, from how engineers work to how revenue is generated.

The Six Shifts - AI's Impact Areas

01

From Reactive to Predictive and Autonomous

From firefighting to foresight, with a service organization that resolves issues on its own.

02

AI as the Engineer's Augmented Intelligence

From solo expert relying on memory to AI-enhanced professional with the full organization behind them.

03

The Frictionless Engineer Experience

From friction-heavy workflows to voice, NLP, and AR-enabled hands-free interaction.

04

Knowledge Democratization

From knowledge concentrated in senior experts to intelligence available to every engineer.

05

Capacity and Resource Planning

From rearview-mirror headcount planning to continuous AI-driven workforce optimization.

06

Service as a Revenue Engine

From a cost center to a commercial asset that generates revenue intelligence across every visit.

The leaders aren't piloting these shifts. They're operationalizing them. That's where FieldPilot comes in.
Speaking session

Where Agentic AI  Really Stands Across the Marketing Stack

Speaker :
Nagarajan (Naga) Chakravarthy
Agentic AI is the new buzzword, but where are brands actually deploying it, and what is working?

This session will take a grounded look at maturity across the marketing stack, with examples and findings from the survey developed by MMA, Monks, and iOPEX.

The discussion will focus on what marketing leaders need to know now: where agentic AI is showing promise, what is holding adoption back, and what needs to be in place before organizations can scale it responsibly.

Join the conversation

Day 2 · Aug 11 · 20 minutes

Nagarajan Chakravarthy
Chief Digital Officer, iOPEX Technologies
*This is the only session Toshiba is joining at the show. Everything else across the three days is hosted by the iOPEX team.

Speaking session

20 Mins - 8:40 AM on Aug 11 (Day 2)

From Cost Center to Growth Engine: Rewriting teh Value of Field Service with AI

‍Field service is no longer just a cost function. With AI, it is becoming a driver of enterprise value across productivity, customer experience, retention, and growth.This keynote will explore how AI is reshaping field service at scale and in real operating environments. The session will go beyond AI theory to show what it takes to choose the right use cases, define meaningful KPIs, drive adoption with field teams, and continuously improve AI-led workflows.Featuring insights from Al Bennah, AI Leader of the Year 2025, the session will examine how intelligent automation is moving field service from reactive support to predictive, autonomous, and commercially intelligent operations.The discussion will also cover six major shifts shaping the next chapter of field service: predictive and autonomous service, AI-augmented engineers, frictionless field experiences, democratized knowledge, smarter capacity planning, and service as a revenue engine.
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Meet the Team

Siv Thiyagarajan
SVP, CX Transformation, iOPEX
Binu Ramachandran
Chief AI Architect, iOPEX
Al Bennah
Director, Services Innovation & Channel Enablement, Toshiba, guest speaker for Day 2 session only

Ready to see where
agentic AI really stands?

Join iOPEX at the MMA CMO + CEO Summit 2026 and explore what the latest
survey findings reveal about the future of AI-led marketing execution.