Fireside Chat | Breaking AI-led Transformation Inertia: Excerpts from the CXO Playbook
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ServiceNow puts AI to work.
Who keeps it working at scale?

World Forum London puts ServiceNow's AI roadmap in one room for a day. iOPEX will be there with the operating model that keeps that roadmap paying off long after go-live.
20 October 2026
London
Gold Sponsor
Booth : TBA
To be Confirmed
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4.9/5
CSAT
450+
Live Agents on ServiceNow
 40%
Lower Cost to Serve
 95%
SLA Adherence
How We Operate

This is what the always-on layer actually does

Not a dashboard. Not a quarterly review. A living system that runs inside your operations, learns from every cycle, and delivers measurable outcomes with effort that declines over time.

DEPLOY

Platform configured and live.

ADOPT

Teams onboard. Core workflows go live.

AUTOMATE

AI-led automation embedded into daily operations.

SCALE

Governance, KPIs, and continuous optimization compound the return.

START
DEPLOY
Platform configured and live.
ADOPT
Teams onboard. Core workflows go live.
AUTOMATE
AI-led automation embedded into daily operations.
SCALE
Governance, KPIs, and continuous optimization compound the return.
DEPLOY
Platform configured and live.
ADOPT
Teams onboard. Core workflows go live.
AUTOMATE
AI-led automation embedded into daily operations.
SCALE
Governance, KPIs, and continuous optimization compound the return.
Meet iOPEX

See What’s Next for Your ServiceNow Strategy

Operationalize AI Control Tower

Turn ServiceNow AI Control Tower as the enterprise control layer for AI, integrating agent inventory, CMDB context, governance workflows, runtime telemetry, and performance signals to govern and monitor AI across platforms.

Modernize with migrAIte

Use migrAIte’s Agentic Bridge to discover, convert, and transform legacy RPA, ITSM, and CRM estates into governed, ServiceNow-native workflows faster and with less redevelopment effort.

Go Agentic on ServiceNow

Apply a Now-on-Now approach using App Engine, Workflow Data Fabric, Now Assist, and Agent Fabric to build and orchestrate ServiceNow-native agents with enterprise context, cross-tool interoperability, and workflow-level automation.

Orchestrate Intelligence at Scale

Connect enterprise data, knowledge, workflows, and human oversight so AI agents operate with the right context, make more accurate decisions, and scale securely across ServiceNow.

Why iOPEX

Make More of Your ServiceNow Investment

Deep ServiceNow Expertise

Broad delivery experience across CSM, ITSM, CRM, GRC, SecOps, ITOM, and HRSD, backed by platform, workflow, and AI expertise.

Agentic AI at Scale

Combine ServiceNow with production-grade agentic AI, human oversight, and enterprise context to move beyond isolated pilots.

More Value from Every License

Get more from ServiceNow by turning underused licenses, disconnected workflows, and manual effort into measurable business outcomes.

Meet the Team Making It Happen

Connect with our leaders turning ServiceNow strategy into execution.
Sarang Tuteja
Regional Managing Director, Europe
Kedar Kulkarni
Senior Vice President
Harsh Agarwal
Sales Director

Three conversations worth having on the day

Deep ServiceNow Expertise

Turn underused ServiceNow licenses into measurable outcomes tied to cost and speed.
Identify where ServiceNow workflows, data, and adjacent platforms are disconnected and slowing value.
Compare notes on Any-to-Now modernisation if you're still running legacy RPA alongside ServiceNow.

Get Your Personalised What’s Next Blueprint

Meet iOPEX to turn your ServiceNow ambitions into a clear, practical course of action.