AI agents are fundamentally reshaping how work gets done, automating not just tasks but entire workflows, and enabling organizations to operate with unprecedented agility and intelligence.
Unlike traditional AI, these systems demonstrate true autonomy - detecting bottlenecks, deciding on interventions, and executing the fix. That’s the new transformation playbook. And this month, we decode it.
“By 2029, agentic AI will autonomously resolve 80% of customer service interactions, significantly reducing operational costs by up to 30%”
- Gartner Research
“By 2026, 50% of Global 2000 companies will integrate AI agents into their enterprise workflows as digital coworkers.”
- IDC Futurescape
"Find the work elements you want to apply something against, put the [AI] agents in, and work with your customer support, your HR, so that they’re learning and training along the way.”
- Francis deSouza, Cloud COO, Google
The iOPEX Take: From Possibility to Practice
At iOPEX, we believe the value of agentic AI lies in engineered execution rather than theoretical promises. Through our proprietary Command Agents, enterprises transform their daily operations, achieving 80% reduction in manual interventions, nearly 90% automation coverage across repetitive tasks, and a 6X faster issue resolution in operational environments. We are shifting the conversation from "why AI?" to "how AI can work effectively for your business.
Spotlight
Webinar Replay!
Enterprise-Grade ServiceNow Migration Starts Here: The Agentic AI Advantage
Vipul Srivastava
Director, Product Management,
ServiceNow
Harsha Ramamurthy
SVP, Digital Transformation,
iOPEX
Watch our webinar that decodes how enterprises are moving from siloed automation to autonomous workflows on ServiceNow. The experts from ServiceNow and iOPEX joined to explore how ServiceNow’s Workflow Data Fabric can supercharge insights, and how iOPEX’s agentic AI-powered migration engine, migrAIte, is accelerating this journey. migrAIte reduces manual effort by 40%, cutting migration costs in half, and preparing operations for AI-native scalability.
Watch the webinar
iOPEX at Knowledge 2025 as Gold Sponsors
We took Agentic AI live at ServiceNow’s premier event. Leaders from Fortune 500 joined the stage to experience our agentic AI in action, discover best use cases, and explore ROI-driven deployments within the ServiceNow ecosystem.
iOPEX strengthens Salesforce capabilities acquiring Areya Technologies - a Salesforce Summit Partner
We’ve strengthened our Salesforce capabilities with the strategic acquisition of Areya Technologies, an end-to-end Salesforce services provider with deep expertise in CPQ, Field Services, and multi-cloud implementation. See you at Dreamforce.
Insights Inspiring Transformation
Unlock ServiceNow Capabilities
Maximize ServiceNow ROI by solving for real-world usage. iOPEX brings UX-led design, agentic AI, and automation together to drive adoption, speed, and measurable impact.
migrAIte: RPA Migration for AI Automation
Transform legacy automation with migrAIte. Seamlessly migrate RPA workloads to AI-native platforms, reduce licensing costs by up to 50%, and scale operational efficiency with integrated AI.
Command Agents: Scaling Enterprises with Agentic AI
Move from chatbots to autonomous execution. iOPEX Command Agents detect, decide, and act, delivering measurable outcomes across enterprise functions.
elevAIte for Media Labs: Intelligence Transforming Media & Ad Ops
Deploy real-time AI intelligence into every revenue decision. It continuously optimizes media planning, creative strategy, media allocation, and fraud detection, preventing inefficiencies before they impact operations.
