Investment dollars in IT Operations will shift from vanilla workflow automation to native AI/ML solutions with a drive to become digital operations. Workflow operations and their respective automation will naturally evolve to include AI/ML solutions as the technology becomes more powerful. AI and ML are advancing and in turn improving workflow automation as companies collect more data as well as shift organization and administrative operations.
Employee to Enterprise – Conversational AI adoption will be natural and often the first contact. Conversational AI is normalized and here to stay. Interfaces that guide consumers through the online marketplace, employees through training courses and users through search engines and websites saw great returns on investment when outfitted with advanced Conversational AI technology.
– Shiva Ramani, CEO of iOPEX