radar
iOPEX
logo menu
close
arrow_back
Back
image

Shiva Ramani's Prediction on Machine Learning and Chatbots for 2021

Jan 01 2021 ,

Machine Learning

Investment dollars in IT Operations will shift from vanilla workflow automation to native AI/ML solutions with a drive to become digital operations. Workflow operations and their respective automation will naturally evolve to include AI/ML solutions as the technology becomes more powerful. AI and ML are advancing and in turn improving workflow automation as companies collect more data as well as shift organization and administrative operations. 

Chatbots

Employee to Enterprise – Conversational AI adoption will be natural and often the first contact. Conversational AI is normalized and here to stay. Interfaces that guide consumers through the online marketplace, employees through training courses and users through search engines and websites saw great returns on investment when outfitted with advanced Conversational AI technology.

– Shiva Ramani, CEO of iOPEX

Source: Big Data Industry Predictions for 2021

plus
Recent News
image
Transform Sales/Revenue & Product Operations | ServiceNow | iOPEX
Jan 27 2023 ,
read more
image
Scale Automation Program | HFS POV | iOPEX Technologies
Jan 27 2023 ,
read more
image
Resignation Debate on Global Talent Dearth | HFS | iOPEX
Jan 27 2023 ,
read more
image
We are Back to Office with a New Beginning | News | iOPEX
Jan 27 2023 ,
read more
image
Improve Employee Experience via Process Automation Tech | iOPEX
Jan 27 2023 ,
read more
image
Canvas Worldwide Streamlines Ad Ops via Automation | iOPEX
Jan 27 2023 ,
read more
Talk-to-the-experts-1 Talk-to-the-experts-2
Close-Button