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Turn Customer Signals Into Growth Enablers
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Engineering AI-Driven CX Operations for ARR Growth
How ChargePoint and iOPEX built a human-plus-AI framework to win, convert, and retain high-LTV customers.
Transitioning from physical asset sales to a high-margin ARR model requires an operational overhaul. Legacy, reactive customer service cannot handle the complex lifecycle demands of recurring revenue. In this session, ChargePoint and iOPEX share the blueprint behind ChargePoint's growth to a 33% ARR revenue share.
Session Takeaways
Technologies
From Customer Signals to Outcomes
ServicePilot converts customer signals into intelligence, orchestrates the right actions, and delivers measurable outcomes.
By combining agentic AI, iOPEX operational expertise, and an outcome-driven delivery model, ServicePilot helps organizations improve conversion, retention, revenue, and service performance across every stage of the customer journey.
Growth
Enable customer experience and revenue teams to identify opportunities, engage the right prospects, and move them through the funnel more effectively.
SuccessPilot
Protect and grow the customer base by continuously monitoring account health, identifying churn risks, and triggering renewal and expansion actions with minimal manual intervention.
Support
Accelerate issue resolution across customer care and technical support through coordinated AI agents, automation, and human expertise, replacing slow escalation paths with collaborative execution.
FieldPilot
When an issue requires physical intervention, FieldPilot coordinates technicians, schedules, parts, assets, and logistics to improve service speed and first-time resolution.
Meet the iOPEX Leaders at TSW
