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Digital Engineering
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Automation Use Cases

IT Operations AUTOMATION

Explore the process areas in the IT Operations and strengthen your automation capabilities

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IT automation

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INCIDENT MANAGEMENT

• Monitoring and Health Checks

• Alert Routing and Escalations

• On-call incident response

• Remediation 

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USER MANAGEMENT

• User Profile Lifecycle

• Mailbox Configuration

• AD and Application Access Configuration

• Deskside Services

• Portals & Communication Services 

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INFRASTRUCTURE & SYSTEM MGMT.

• Enterprise Network Services

• Server Configuration Activities

• Database Management

• VM & VDI Setups

• Cloud Environment Management

• Data and Application Backups 

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MONITORING & ALERTING

• Server Performance

• CPU Utilization

• Database Health

• Microservices Performance

• Mobile Device Monitoring

• Spam Monitoring

• Events Remediation 

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Security & Risk Management

• SIEM / HIDS / NIDS Management

• Enterprise Antivirus And Firewall

• End Point Configuration And Updates

• Identity & Access Compliances

• User Activity Log Management

• Data Protection and Backup 

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recent success

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Our Client: UK based telecom giant

Business Challenge
Large number of manual hours were spent reading E-mails and the time it took to manually execute this high-volume, highly variable work caused errors and delayed the fulfillment of client requests. 

iOPEX Solution
Process automation using RPA for opening the mailbox and ingestion of unread emails. Extraction of content/attachments and conversion of image to text by OCR using ML/NLP techniques. Integration with internal systems like incident management tools and ERP. 

Results Delivered
  • 40% straight-through processing (STP) achieved, with automation.
  • 90% reduction of a and repetitive tasks.
  • CSAT scores jumped to 92%.


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