Robotic Process Automation IT | Use Cases | iOPEX

IT Operations Automation

Explore the process areas in the IT Operations and strengthen your automation capabilities

IT Automation

Incident Management

Monitoring and Health Checks
Alert Routing and Escalations
On-call incident response
Remediation

User Management

User Profile Lifecycle
Mailbox Configuration
AD and Application Access Configuration
Deskside Services
Portals & Communication Services

Infrastructure & System Mgmt.

Enterprise Network Services
Server Configuration Activities
Database Management
VM & VDI Setups
Cloud Environment Management
Data and Application Backups

Monitoring & Alerting

Server Performance
CPU Utilization
Database Health
Microservices Performance
Mobile Device Monitoring
Spam Monitoring
Events Remediation

Security & Risk Management

SIEM / HIDS / NIDS Management
Enterprise Antivirus And Firewall
End Point Configuration And Updates
Identity & Access Compliances
User Activity Log Management
Data Protection and Backup

Recent Success

Our Client: UK based telecom giant

Business Challenge
Large number of manual hours were spent reading E-mails and the time it took to manually execute this high-volume, highly variable work caused errors and delayed the fulfillment of client requests.

iOPEX Solution
iOPEX solution includes process automation using RPA for opening the mailbox and ingestion of unread emails. Extraction of content/attachments and conversion of image to text by OCR using ML/NLP techniques. Integration with internal systems like incident management tools and ERP.

Results Delivered

40% straight-through processing (STP) achieved, with automation.
90% reduction of a and repetitive tasks.
CSAT scores jumped to 92%.

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