Robotic Process Automation IT | Use Cases | iOPEX
Explore the process areas in the IT Operations and strengthen your automation capabilities
Our Client: UK based telecom giant
Large number of manual hours were spent reading E-mails and the time it took to manually execute this high-volume, highly variable work caused errors and delayed the fulfillment of client requests.
iOPEX solution includes process automation using RPA for opening the mailbox and ingestion of unread emails. Extraction of content/attachments and conversion of image to text by OCR using ML/NLP techniques. Integration with internal systems like incident management tools and ERP.