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Robotic Process Automation IT | Use Cases | iOPEX

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IT Operations Automation

Explore the process areas in the IT Operations and strengthen your automation capabilities

IT Automation

Incident Management

  • Monitoring and Health Checks
  • Alert Routing and Escalations
  • On-call incident response
  • Remediation 

User Management

  • User Profile Lifecycle
  • Mailbox Configuration
  • AD and Application Access Configuration
  • Deskside Services
  • Portals & Communication Services 

Infrastructure & System Mgmt.

  • Enterprise Network Services
  • Server Configuration Activities
  • Database Management
  • VM & VDI Setups
  • Cloud Environment Management
  • Data and Application Backups 

Monitoring & Alerting

  • Server Performance
  • CPU Utilization
  • Database Health
  • Microservices Performance
  • Mobile Device Monitoring
  • Spam Monitoring
  • Events Remediation 

Security & Risk Management

  • SIEM / HIDS / NIDS Management
  • Enterprise Antivirus And Firewall
  • End Point Configuration And Updates
  • Identity & Access Compliances
  • User Activity Log Management
  • Data Protection and Backup 

Recent Success


Our Client: UK based telecom giant

Business Challenge
Large number of manual hours were spent reading E-mails and the time it took to manually execute this high-volume, highly variable work caused errors and delayed the fulfillment of client requests. 

iOPEX Solution
iOPEX solution includes process automation using RPA for opening the mailbox and ingestion of unread emails. Extraction of content/attachments and conversion of image to text by OCR using ML/NLP techniques. Integration with internal systems like incident management tools and ERP. 

Results Delivered

  • 40% straight-through processing (STP) achieved, with automation.
  • 90% reduction of a and repetitive tasks.
  • CSAT scores jumped to 92%.

Get in touch

Let's Discover your Automation Adoption Potential in the IT Function