You can deliver the best customer experience with iOPEX. But don’t take our word for it; take it from our client, who halved their case resolution time while providing round-the-clock support.
About the Client
A top American cybersecurity firm known for innovative digital solutions. Their flagship product is a platform featuring advanced firewalls and comprehensive cloud-based solutions for extended security coverage.
The Challenge
They needed to boost end-user security, improve NPS ratings, drive product adoption, and speed up issue resolution - while keeping TAC support at the highest standard.
iOPEX Solution
By implementing advanced diagnostics, AI-driven support tools, and targeted training, iOPEX’s customer success services resolved CX inefficiencies and improved overall performance.
The Impact
Our approach reduced the cost to serve and enhanced system reliability. This lower time to resolution (TTR) reduced dissatisfaction for P2/P3 cases and maintained the highest CSAT score, enhancing the customer experience throughout.
Enter your details below to download the full case study and see how our tailored solutions delivered transformative success!
