The Client :
The Client is an American based cybersecurity leader that continually delivers innovation to enable secure digital transformation. The core product is a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover the aspects of security.
The Challenge :
Here are the key challenges faced by the customer:
- To support end users in maintaining a strong security posture has been crucial in bringing about improvements and eventually raising Client's NPS rating.
- To enhance the Product Adoption rate
- Faster resolution to customers along with TAC support
