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Customer Success Services | US Cybersecurity Leader - Casestudies

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Customer Success Services | US Cybersecurity Leader

Feb 23 2024 ,


The Client :

The Client is an American based cybersecurity leader that continually delivers innovation to enable secure digital transformation. The core product is a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover the aspects of security.

The Challenge :

Here are the key challenges faced by the customer:

  • To support end users in maintaining a strong security posture has been crucial in bringing about improvements and eventually raising Client's NPS rating.
  • To enhance the Product Adoption rate
  • Faster resolution to customers along with TAC support
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