iOPEX is specialized in providing experience engineering solutions using servicenow IT, Employee, Customer and Creator workflows delivering a Total Digital Experience.

WORKFLOWS WITH SERVICENOW

Connect people, functions, and systems across your organization with digital workflows from ServiceNow to modernize operations and optimize productivity for a greater experience

Deep Thoughts

A single platform to bring together software, SaaS, and cloud management - empowering IT & business leaders to enable technology optimization.

Enhance & optimize workflows using ServiceNow

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Optimize processes with digital workflow automation

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360° Enterprise Workflow & Automation

Case Studies

GTM Release Management

Major SaaS company trusts iOPEX to build Go-to-Market Release Management Application for automating, integrating and managing New Product Introduction

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Agent Workflow Digitization

iOPEX helps a top brand in Enhancing Ticket lifecycle management expereince and improving Customer Satisfaction by over 15%

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Revenue Allocation Engine

Simplified Revenue Allocation & Attribution Experience, through intuitive self-serve experiences and intelligent allocation engines for a large enterprise

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Experience Engineering Outcomes

Product

Speed - Use low-code tools and pre-built templates to deliver new applications and makes updates faster
Scalable - A unified approach towards systems, apps, and data enables better digital workflow and controlled scalability
Tailor-made - Highly customizable for various content, feature, and user needs, providing a multi-channel experience
Analytics - Build Dashboards across various functional groups for better data interpretation and collaboration

Customer

Customer Service Management - Connect customer service with the operations team for better customer engagement
Field Service Optimization - Break down silos to manage location-based work efficiently and fix issues proactively with real-time IoT data
Customer Operations Management - Automate front, middle and back-office operations and address issues based on the severity
Telecommunications Service Management - Use a single platform to connect your customers with networks

EMPLOYEE

HR Service Delivery - Simplify access to HR services with custom UI for a consistent experience across departments
Workplace Service Delivery - Built multi-channel, mobile-friendly solutions and automate requests, incidents, and workflows
Employee Engagement - Provide a unified experience across various functions and offer required information in their preferred channels
Dashboards: Create different workflows for new and existing employees, manage SLAs, priorities, and case management efficiently

IT

IT Service Management - Using modern service management solutions, transform the speed, delivery, and implications of IT workflows
IT Operations Management - Better visibility, health, and optimization helps to deliver high-performance business services
IT Asset Management - Increase visibility on the IT asset lifecycle to optimize costs and improve efficiency
Telco Network Performance Management - Monitor the health of your telecom networks and streamline your response

SMARTER

Accelerated ROI - Intuitive designs and quicker implementation helps to save money, resulting in better ROI
Data Normalization - Clean and augmented data delivered daily empowering the decision-making process
Unified Platform - Data gathered in the on-prem, cloud, and hybrid technologies can be unified seamlessly
Intelligent Automation - Automation recommendations and self-service options generate value, saves time, and enhances productivity

Experience Engineering Blueprint for a Total Digital Experience

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About Service Now Platform:

Deliver cross-enterprise digital workflows that connect people, functions, and systems to accelerate innovation, increase agility, and enhance productivity. Transform your enterprise with a single cloud platform. Source: ServiceNow

About iOPEX Technologies:

iOPEX Technologies Inc has been ranked #1 on HFS 2021 list on "Growth and Commitment." and #2 on “Voice of Customer” This prestigious ranking is done by HFS in the TMT Segment based on independent surveys and understanding the different aspect relating to execution, innovation, and voice of customers, The leading analyst authority and global community for business operations and IT services. The ranking list was announced on April 9, 2021, and can be viewed on the HFS Website. Read More

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