iOPEX is specialized in providing experience engineering solutions using servicenow IT, Employee, Customer and Creator workflows delivering a Total Digital Experience.

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Connect people, functions, and systems across your organization with digital workflows from ServiceNow to modernize operations and optimize productivity for a greater experience


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A single platform to bring together software, SaaS, and cloud management - empowering IT & business leaders to enable technology optimization.

Benefits Of Process Automation

Enhance & optimize workflows using ServiceNow

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Optimize processes with digital workflow automation


360° Enterprise Workflow & Automation


Case Studies


GTM Release Management

Major SaaS company trusts iOPEX to build Go-to-Market Release Management Application for automating, integrating and managing New Product Introduction

Agent Workflow Digitization

Agent Workflow Digitization

iOPEX helps a top brand in Enhancing Ticket lifecycle management expereince and improving Customer Satisfaction by over 15%

Revenue Allocation Engine

Revenue Allocation Engine

Simplified Revenue Allocation & Attribution Experience, through intuitive self-serve experiences and intelligent allocation engines for a large enterprise


Experience Engineering Outcomes



  • Speed - Use low-code tools and pre-built templates to deliver new applications and makes updates faster
  • Scalable - A unified approach towards systems, apps, and data enables better digital workflow and controlled scalability
  • Tailor-made - Highly customizable for various content, feature, and user needs, providing a multi-channel experience
  • Analytics - Build Dashboards across various functional groups for better data interpretation and collaboration


  • Customer Service Management - Connect customer service with the operations team for better customer engagement
  • Field Service Optimization - Break down silos to manage location-based work efficiently and fix issues proactively with real-time IoT data
  • Customer Operations Management - Automate front, middle and back-office operations and address issues based on the severity
  • Telecommunications Service Management - Use a single platform to connect your customers with networks


  • HR Service Delivery - Simplify access to HR services with custom UI for a consistent experience across departments
  • Workplace Service Delivery - Built multi-channel, mobile-friendly solutions and automate requests, incidents, and workflows
  • Employee Engagement - Provide a unified experience across various functions and offer required information in their preferred channels
  • Dashboards: Create different workflows for new and existing employees, manage SLAs, priorities, and case management efficiently


  • IT Service Management - Using modern service management solutions, transform the speed, delivery, and implications of IT workflows
  • IT Operations Management - Better visibility, health, and optimization helps to deliver high-performance business services
  • IT Asset Management - Increase visibility on the IT asset lifecycle to optimize costs and improve efficiency
  • Telco Network Performance Management - Monitor the health of your telecom networks and streamline your response


  • Accelerated ROI - Intuitive designs and quicker implementation helps to save money, resulting in better ROI
  • Data Normalization - Clean and augmented data delivered daily empowering the decision-making process
  • Unified Platform - Data gathered in the on-prem, cloud, and hybrid technologies can be unified seamlessly
  • Intelligent Automation - Automation recommendations and self-service options generate value, saves time, and enhances productivity

Experience Engineering Blueprint for a Total Digital Experience

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About Service Now Platform:

Deliver cross-enterprise digital workflows that connect people, functions, and systems to accelerate innovation, increase agility, and enhance productivity. Transform your enterprise with a single cloud platform. Source: ServiceNow

About iOPEX Technologies:

iOPEX Technologies Inc has been ranked #1 on HFS 2021 list on "Growth and Commitment." and #2 on “Voice of Customer” This prestigious ranking is done by HFS in the TMT Segment based on independent surveys and understanding the different aspect relating to execution, innovation, and voice of customers, The leading analyst authority and global community for business operations and IT services. The ranking list was announced on April 9, 2021, and can be viewed on the HFS Website. Read More


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