ServiceNow Partner for Workflow Automation | iOPEX

iOPEX + ServiceNow

Experience Simplified:

Transformation with ServiceNow

Enhance Productivity, Foster Cohesion

Business Workflow Orchestration that integrates people, processes and data, accelerating innovation, streamlining operations, and delivering exceptional experience.

Break the Silos & Simplify your complex business needs

Achieve increased Profitability & Growth in Byte-Sizes

Elevating Enterprise Efficiency

Enhanced Agility and Optimal Value Delivery

iOPEX is a pioneer in providing experience engineering solutions. Our innovative GenAI platform, elevAIte, is intricately engineered to enhance IT Operations, Customer Operations, Revenue Operations, and Finance Operations, setting a new standard for how businesses engage with ServiceNow. With a focus on byte sized agile transformation, our approach is tailored to address complex needs of modern enterprises and provide a flexible foundation for future growth and adaptation.

Reimagine Workflows & Achieve Operational Excellence
with elevAIte

True Business Transformation for Harmonized Enterprise Operations

As a trusted ServiceNow Implementation Partner, we bring deep expertise in extending capabilities of the ServiceNow platform leveraging elevAIte for complete business orchestration. Whether it's streamlining IT service management, automating workflows, or enhancing customer service delivery, elevAIte integrates GenAI capabilities seamlessly into busing processes, enabling our clients to achieve their strategic business objectives and maximize the value of their investment.

Idea-to-Market | Design-to-Build | Lead-to-Cash | Procure-to-Pay | Trouble-to-Resolve

AI-Powered Chatbot: elevAIte redefines query resolution through an innovative chatbot solution. Seamlessly integrated with ITSM and CSM data sets, this chatbot delivers intelligent, automated responses, showcasing the platform's adaptability and robustness.

NowAssist Integration: The strategic integration of elevAIte and NowAssist within the ServiceNow ecosystem accelerates operational excellence, enabling a seamless and efficient delivery mechanism, revolutionizing user experience.

Build business solutions with speed, scale & agility

AiFlows

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Our ServiceNow Solutions

Revolutionizing Experiences through Tailored Solutions

Product Experiences
Transformative Features of Dynamic Platforms

Speed - Use low-code tools and pre-built templates to deliver new applications and makes updates faster
Scalable - A unified approach towards systems, apps, and data enables better digital workflow and controlled scalability
Tailor-made - Highly customizable for various content, feature, and user needs, providing a multi-channel experience
Analytics - Build Dashboards across various functional groups for better data interpretation and collaboration

Customer Experiences
Integrated Solutions for Customer and Operational Management

Customer Service Management - Connect customer service with the operations team for better customer engagement
Field Service Optimization - Break down silos to manage location-based work efficiently and fix issues proactively with real-time IoT data
Customer Operations Management - Automate front, middle and back-office operations and address issues based on the severity
Telecommunications Service Management - Use a single platform to connect your customers with networks

Employee Experiences
Unified HR and Workplace Service Solutions

HR Service Delivery - Simplify access to HR services with custom UI for a consistent experience across departments
Workplace Service Delivery - Built multi-channel, mobile-friendly solutions and automate requests, incidents, and workflows
Employee Engagement - Provide a unified experience across various functions and offer required information in their preferred channels
Dashboards: Create different workflows for new and existing employees, manage SLAs, priorities, and case management efficiently

IT Operations
Modern Solutions for Service, Operations and Asset Management

IT Service Management - Using modern service management solutions, transform the speed, delivery, and implications of IT workflows
IT Operations Management - Better visibility, health, and optimization helps to deliver high-performance business services
IT Asset Management - Increase visibility on the IT asset lifecycle to optimize costs and improve efficiency
Telco Network Performance Management - Monitor the health of your telecom networks and streamline your response

Smarter Platforms
Smart Solutions for Enhanced ROI, Unifying Data and Embracing Automation

Accelerated ROI - Intuitive designs and quicker implementation helps to save money, resulting in better ROI
Data Normalization - Clean and augmented data delivered daily empowering the decision-making process
Unified Platform - Data gathered in the on-prem, cloud, and hybrid technologies can be unified seamlessly
Intelligent Automation - Automation recommendations and self-service options generate value, saves time, and enhances productivity

Customer Proof Points

Case Studies

GTM Release Management | Innovative SaaS Company

RevenueOps: Major SaaS company trusts iOPEX to build Go-to-Market Release Management Application for automating, integrating and managing New Product Introduction.

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Agent Workflow Digitization | Global Software Giant

CustomerOps: iOPEX helps a top brand in Enhancing customer support experience and improving Customer Satisfaction by over 15%.

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Revenue Allocation Engine | Leading SaaS Company

FinanceOps: Simplified Revenue Allocation & Attribution Experience, through intuitive self-serve experiences and intelligent allocation engines for a large enterprise.

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Business Outcomes

Orchestrating Business Success

Integrated Workgroups

ServiceNow platform facilitates seamless collaboration through shared workspaces, messaging, and task assignment features. Real-time communication and coordination enhance efficiency and synergy across teams.

Increased Productivity

Workflow automation eliminates manual efforts, reduces errors, and accelerates task completion. Enabling standardized processes, self-service options, quick information access, further enhancing productivity & cohesivity.

Swift Turnaround

Optimized workflows, clear process flows, efficient task prioritization and assignment. Automation streamlines approvals and escalations, while real-time monitoring enables proactive issue resolution and timely service delivery.

Unified Experience

Single platform for accessing services, submitting requests, and collaborating on projects. User-friendly interface and personalized dashboards enhance satisfaction and engagement, delivering a cohesive experience across all touchpoints.