Randal Wark a popular journalist asked some interesting questions which helped the audience to understand how effectively British Telecom has made their digital transformation journey, below are some of the key questions answered by Bernice DeMarco.
- How to change and adapt to the changing needs and stay relevant to the business and customers?
- How organizations should be committed to buy-in options?
- How automation should be looked at, to have a better transformation journey?
- What is the most effective way to buy in?
- How important for an organization to choose between improving the process and automating the process itself?