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Communicate the goals to the teams involved so that there is clarity on expectations while we stay committed to continuous improvement.
The solution to this challenge is Experience Engineering: the action of driving toward the goal of a holistic, integrated digital user experience.
Enhancing Customer Satisfaction and Employee Engagement through Experience Engineering
Transforming digital customer experience to total digital experience Achieving seamless CX across multiple touch points is not possible without providing your employees and partners a unified DX across platforms and products they use to serve your customers.
Retail media networks should start by adopting the right data infrastructure and technology integration strategy and parallelly focus on improving the operational efficiency w.r.t self-service, managed services, and first-party & third-party analytics.
There is growing need for every advertiser/market is to reach a maximum number of the intended audience to increase the return on ad spend (ROAS).
The retail media networks are not just for the retailers but for any B2C businesses like telcos and finance who want to reach a wider pool of consumer audiences in one place.
The key is to devise a simple and scalable process supplemented by robust technology to convert a product catalog to an ad and monetize it (Catalog to Commerce).