iOPEX is the new-age technology partner for organizations looking to grow their business with our innovative, consistent, and quality IT services. We enhance the speed and quality of operations by bringing a balanced mix of process standardization, quality assurance, and automation to our client's businesses.
The Client :
The client is one of the biggest telecommunications services providers in the UK, with operations in around 180 countries with 106,400 employees globally.
The Challenge :
The client was facing rising costs for their incident management support centre. To increase productivity and reduce operation costs, the client engaged iOPEX to design and implement an automated solution.