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Digital Insights

ML/AI for Autonomous Ops

Building ML/AI models by tapping on to the wealth of data you collect and process, enables you to stay competitive and serve your customers better

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Deep thought

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Disciplined data aggregation combined with ML/AI training models replicates human cognitive for building an autonomous front & back office operation

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Does AI Chatbot really provide better customer service to your customers?

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Automation Through AI & ML - The Future of Operations

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Digital outcomes

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Transform Data as Wealth
Establish business context and relevance for ease of understanding data by linking business outcomes to physical data using Machine Learning model and Natural Language Processing
Data Driven Automation
Learn from past values of data, monitor files, flag outlier values, and detect issues for handling before they occur using ML/AI models and its applications along the business process automation
Data Assisted Nimbleness
Harness advanced insights derived from contextual information, artificial intelligence, and automation to remove blind spots, quickly adapt to changes, effect rapid issue resolution and upsell/cross-sell
Replicate Human Cognitive
Extract, transform and deliver contextualized and cleansed information to consumers based on ML/AI recommendations thereby decreasing human effort and increasing response time and quality
Enhanced Decisioning
Enable data based timely decisioning systems across various business functions, including detection, investigation, and remediation through analysis of complex data and dependencies by applying ML models
Enhanced Customer Experience
Quick relationship detection and reconstitution of information to answer queries and provide recommendations based on data from multiple sources and usage/query patterns
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Our Approach

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Enable Intelligence COE
We help to create the right AI/ML strategies by creating a roadmap of where to start and how to level-up, which enable your organization to plan better with your digital transformation journey
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Apply Best Practices
We align your business strategy with AI strategy - choosing the right ML/AI tools and having strong governance & compliance policy creates a competitive advantage
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Deploy Intelligence driven services
Our expertise in deploying AI-powered chatbots will improve customer experience, services and reduce human workload across various services and support functions
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Empower Support Agents
We use AI/ML predictive analytics to analyse and constantly evaluate the engaging customers and empower support agents for better customer services, retention and satisfaction
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Replicate Human Vision
We build and deploy virtual workers (BOTs) capable of classifying documents and reading data within the documents to effectively route across different enterprise systems to reduce process time and enable touchless transaction across order to cash, pay to procure business processes
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Our Expertise

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AI workforce: Our strong computing, data science, and statistical skills have successfully helped organizations to complete AI-based projects for front and back-office operations.

Domain expertise: Our strong knowledge in the areas of customer support, order to cash, pay to procure have enabled countless hours of savings for different enterprises.

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Key Metrics

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25,000 / Week

Exception Invoice Automatically Processed Without Manual Intervention

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17,000 / weeks

Expense Receipt Exception Are Corrected Automatically Processed Without Manual Intervention

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100,000 / week

Service Emails And Request Are Auto Parsed For Resolution Or Escalation To Right Skilled Resources

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60%+

Of Touch-less Or Fewer Touch Transactions Enabled To Reduce Manual Tasks

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40%+

Improvement In Service Turn Around Time Resulting In Optimized Service Experience

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TOOLS & TECHNOLOGIES

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Connect with us, learn to deploy ML/AI and make your operations autonomous