Top Reasons for Automation-Led Transformation in Retail

Automation in retail stores, distribution warehouses, and back-office operations provides retailers with the flexibility to identify and adjust for changes in customer traffic and buying patterns, both in-store and online. Thus, by moving away from tedious manual processes that are holding brands back from achieving their potential, and the fastest and most efficient way to do that is by investing in automation solutions.

• Improved efficiency: A virtual bot workforce operates around the clock every day of the year, greatly reducing the time and cost it takes to complete tasks.
• Improved data quality and control: Automation eradicates errors, caused by bored humans, that skew data sets, reducing confidence and effectiveness.
• Employee satisfaction: Bot can automate many of the essential high volume daily tasks that erode employee satisfaction. Employees can instead focus on more rewarding, value-added activities.
• Customer satisfaction: With reduced errors, improved efficiency and more accurate information, the quality of the customer experience is significantly increased, and there is greater opportunity to innovate.
• Data for process improvement: Undiscovered bottlenecks can be identified using data from robotic process performance, further optimizing processes.
• First strategic step towards AI: RPA can go live, alongside machine learning and natural language processing (NLP), within weeks. These three technologies are clear steps towards AI.
• Scalability and flexibility: A robot workforce can be quickly and easily scaled up or down in size at minimal cost depending on workflow