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DIGITAL OPERATIONS

Automate to Scale

Find out how we utilize our operational expertise and digital enablers to optimize and automate your front and back-office operations

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OVERVIEW

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When data driven operational delivery is coupled with innovative talent - the result is sustainable digital transformation. We believe that more than half of the front and back-office operations can be automated. Our experienced operational workforce, automation capabilities, and technical expertise enables an enterprise to embrace digital operations at a great speed.

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Key Metrics

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> 850K

Transactions handled in a month

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> 2,000K

Devices Managed

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>1,000K

Subscribers Managed Per Month

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>50K

Production Alerts Managed in a month

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BACK OFFICE

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Finance & Accounting

Have a better control over your business transactions by streamlining your operations to reduce cost and effort and smoothen customer...

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Revenue & Cost Assurance

Redress your revenue and cost assurance processes and systems for operational..

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Data Management

Create more opportunities and deliver better results to your customers, employees and systems with cleansed, validated, normalized...

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FRONT OFFICE

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Customer Support

Keep pace with your digitally empowered customers by providing a unified experience in their service journey and offer an integrated, intuitive, and automated...

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Technical Support

Create tangible value for your digitally empowered customers through digital-first, human integrated and omnichannel focussed troubleshooting models

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Sales & Services

Gain a competitive edge by assisting your agents with better customer analytics for seamless selling in a service environment without compromising customer...

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TECHNOLOGY SERVICES

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TAC

Reform your product technical assistance center to deliver quality solution and supreme service experience through right skilled engineers, connected intelligence & assisted automation

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RIMMS

Respond faster to changing customer needs and drive effortless engagements through an infrastructure operations platform that combines intelligent automation...

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DevOps

Optimize speed & efficiency across application development and delivery by translating complex manual processes using DevOps for true agility

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DIGITAL ENABLERS

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FIWA

Gain operational excellence and scalability across finance business functions by focusing on advance forecasting and financial operations activities by enabling touchless transactions

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TIWA

Ease your team’s routine maintenance work and enable focus on high-value engagements and innovation using a workflow assistant framework that seamlessly fits into any IT ecosystem

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HIWA

Enable your modern workforce with an integrated HR service platform to build and manage a talent pool of driven employees aligned and motivated to achieve...