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DIGITAL OPERATIONS

Automate to Scale

Find out how we utilize our operational expertise and digital enablers to optimize and automate your front and back-office operations

Digital Operations
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OVERVIEW

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When data driven operational delivery is coupled with innovative talent - the result is sustainable digital transformation. We believe that more than half of the front and back-office operations can be automated. At iOPEX Technologies, our experienced operational workforce, automation capabilities, and technical expertise enables an enterprise to embrace digital operations at a great speed.

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Key Metrics

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Technical Support Of The Transactions Gets Resolved In The First Call Fcr Key Metrics Icons
> 850K

Transactions handled in a month

Tac Device And Product Types Handled By The Engineers Key Metrics Icon
> 2,000K

Devices Managed

Sales Services Subscription Support Key Metrics Icon
>1,000K

Subscribers Managed Per Month

Creative Production Standardised Processes In Place Icons
>50K

Production Alerts Managed in a month

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BACK OFFICE

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Finance Accounting Banner

Finance & Accounting

Have a better control over your business transactions by streamlining your operations to reduce cost and effort and smoothen customer...

Revenue & Cost Assurance

Revenue & Cost Assurance

Redress your revenue and cost assurance processes and systems for operational..

Data Management Banner

Data Management

Create more opportunities and deliver better results to your customers, employees and systems with cleansed, validated, normalized...

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FRONT OFFICE

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Customer Support Services

Customer Support

Keep pace with your digitally empowered customers by providing a unified experience in their service journey and offer an integrated, intuitive, and automated...

Technical Support Services

Technical Support

Create tangible value for your digitally empowered customers through digital-first, human integrated and omnichannel focussed troubleshooting models

Front Office Sales & Services Management

Sales & Services

Gain a competitive edge by assisting your agents with better customer analytics for seamless selling in a service environment without compromising customer...

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TECHNOLOGY SERVICES

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Cog Wheel For Tac

TAC

Reform your product technical assistance center to deliver quality solution and supreme service experience through right skilled engineers, connected intelligence & assisted automation

Remote Infrastructure Monitoring and Management (RIMMS)

RIMMS

Respond faster to changing customer needs and drive effortless engagements through an infrastructure operations platform that combines intelligent automation...

DevOps

DevOps

Optimize speed & efficiency across application development and delivery by translating complex manual processes using DevOps for true agility

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DIGITAL ENABLERS

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FIWA - Financial Ops Integrated Workflow Assistant

FIWA

Gain operational excellence and scalability across finance business functions by focusing on advance forecasting and financial operations activities by enabling touchless transactions

Tiwa-Technology Ops Integrated Workflow Assistant

TIWA

Ease your team’s routine maintenance work and enable focus on high-value engagements and innovation using a workflow assistant framework that seamlessly fits into any IT ecosystem

Hiwa - HR Ops Integrated Workflow Assistant

HIWA

Enable your modern workforce with an integrated HR service platform to build and manage a talent pool of driven employees aligned and motivated to achieve...

Infrastructure Monitoring

OPMON

Monitor and manage IT in real time. Cut down expenses and bring down losses by analysing graphic-rich, customized...

Support First

SUPPORT FIRST

Supportfirst helps you unlock your support potential and address the stakeholder challenges.

SOX IT Compliance

SOXET

Adapt to the continuously evolving SOX IT compliance audit and remediation needs by effectively streamlining and automating...

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