Our customers are business heads who refuse to compromise. We cater to customers, who want it all -- increased performance, but at lower costs, and with existing infrastructure. We derive great pleasure from working with forward thinkers who reach for the skies, and we ensure that they get there and beyond. If you fit the description, then iOPEX is the one-stop solution to all your business challenges. Unlike consultants without the operation wisdom or delivery partners lacking the business context, our solutions assume end-to-end responsibility for all your optimization concerns.
Our varied portfolio of services and products has been leveraged by a customer base that cuts across all domains. The iOPEX clientele' spans industry leaders across the globe – a European telecommunications giant, one of the world's largest electric car company, a multinational communications corporation, and a Fortune 500 security solutions provider, among others.
We deploy solutions tailor-made for your business, aligned with your short and long term goals.
We follow a support-focused design and tool development process that reduces costs, but ensures personalization and satisfaction of the end consumer.
We make responsible performance commitments and deploy our resources to meet and exceed those commitments.
We are singularly focused on delivering optimized services to our customers, be it Infrastructure Management, BPO, KPO or Digital Ad Operations, with deep functional expertise.
We serve as an advisor, innovator, collaborator, and a logical extension of your operations.
We believe in the risk-reward relationship and will participate in your risks because we believe in your vision and are confident of our delivery capabilities.
You can experience our delivery results with a proof-of-concept model, measurable through key drivers like CSAT and TCS, before long term commitments.
We work to ensure that your decision on iOPEX to be one of the best you have made in your professional career, if not the best.
At iOPEX, we are committed to providing quality service to all our clients. Our world-class service delivery is enabled by our highly skilled team, our robust IT infrastructure, processes and products which meet the international quality standards. Our quality initiatives are blended with our constant endeavor to improve the service excellence to our clients. iOPEX is compliant with the following International standards which spell our Policy on Quality Management System.
ISO/IEC 27001:2013(E) ISMS: Provides a model for Information Security Management System.
ISO 9001:2015(E) QMS: Applies process approach to ensure customer satisfaction.
ISO/IEC 20000-1:2011(E) ITSM: Defines the requirements for a service provider to deliver IT managed services of an acceptable quality for its customers.
PCI DSS as set forth by Payment Card Industry Security Standards council, which provides the most comprehensive single framework to address all the security, data integrity and privacy concerns associated with processing electronic payment data.