Case Study

Orchestrating Exceptional Support and Moderation services for an International Gaming organization

Our client was looking for a capable partner to handle their increasing customer support calls and forum moderation services without compromising on customer experience.

The Client : Client is an international gaming company with 16 global offices and 4000 employees.

The Challenge :The client was receiving large volume of customer driven requests, the turnaround time(TAT) per request was running at 5 days that resulted in low NPS and CSAT. The customer was looking for a partner to help improve customer support & forum moderation without compromising on the service quality at optimal cost.

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iOPEX is a new-gen technology focused company in the field of Integrated Automation, Moderation Services, Digital Advertising and Transforming Customer & Technical Support Experience. We acquire the latest advancements in our focus areas and optimize the resources available to deliver the best outcome for our clients in the long run, which in turn improves the top and bottom line of the businesses.