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Digital Transformation

Hyperautomation

Find out how hyperautomation can help you step up your digital transformation journey with function specific automation use cases and intelligent automation adoption options

Whitepaper

Digital Operations Strategy:

A How-To Guide for Digital Transformation

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Our Approach

Hyperautomation solutions & services cannot be defined as point solutions, and the approach varies with different factors like the company’s current technology adoption, their objectives, cultural resistance, current process & data management, and so on. Having been involved in mid to large transformation projects, here are some of the best hyperautomation approaches that we suggest

A technology partner plays a major role in the successful execution of hyperautomation services, and it is also the duty of technology partners to create a transformation engine that fuels itself from the new technology and cultural changes incorporated, leading to a continuous and durable transformation to provide a 360-degree business of experience.

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Goal setting

We work with our clients to discover the current state of business processes, the data involved, and the technologies used to help set a clear scope along with the timelines and metrics to measure. Our solutions will focus on the risk factors to mitigate before goal setting and metric system to measure the progress of the transformation planned.

Pilot Phase

Once the goal is set to accomplish, use case scenarios are created across business functions and priorities are finalized. A fusion team is formed to bring in a unified approach and map progress towards the objectives. Technology fitment to meet transformation goals is determined and the pilot phase is initiated.

Digital First Toolsets

The right hyperautomation services provider should pick the right tools and technologies that pave the way for establishing a Digital-first organization. An assessment is performed to understand the current optimization levels across the different BUs. A digital-first approach is institutionalized to enhance the business of experiences (user experience, employee experience, system experience, and customer experience).

Execution

From the learnings gained from the pilot phase, hyperautomation solutions are customized for different business units - Capacity planning, change management, and SLAs are generated. The scope for citizen development is established. Early adaptors will evangelize hyperautomation efforts.

Transformation

During the execution phase, the process and data are reimagined & redefined, and simple rule-based automation & RPA-based automation are established. Orchestration of multiple technologies, tools, and platforms including artificial intelligence, learning from data exceptions, and tuning bots to self-learn by establishing AIOPs, ML Ops, and Analytics process automation.

Know your Maturity Index

We all know where and how automation are becoming predominant in an enterprise, but how do we know that we are taking the right steps to stay competitive?

Take a step-back in understanding the indispensable ways of automating your business processes
Define goals to realize a better workforce & workplace experience and provide insights to track it
Chart the business benefits that automation can bring when carefully integrated across your business functions

Before choosing the automation path, it is highly important to understand the drivers of automation by doing a maturity analysis. Understand where you are and accelerate.

Ad-hoc

Automation is not meant to be a planned activity and is done on a need basis, mostly script-based, and can be done using freely available tools.

Opportunity-based

Automation is implemented to address a particular business problem; repetitive tasks are automated using RPA technologies for one or few business problems

Streamlined

Automation is planned proactive in this stage where domain experts are involved to explore the processes that can be automated to achieve productivity and efficiency.

Industrialized

A well-defined automation strategy is implemented at an organizational level using various platforms and tools. This sets the base to combine RPA and Cognitive automation (AI &ML).

Cognitive

Business functions are handled by digital workers coupled with self-learning, self-help and machine learning based decision for a true digital operation to improve the overall service experience.

Business Benefits

Improved Productivity: Firstly, it frees up the human workforce from regular mundane tasks, allowing them to perform tasks requiring human expertise, resulting in higher productivity. Secondly, digital workers perform error-free tasks enhancing the overall quality of tasks.

Better Control to Scale: Most companies prefer to outsource these high-labored tasks to external vendors, instead if digital workers are deployed, it helps to avoid those inherited risks, thereby enabling enterprises, to have better visibility, control, and possession.

Cost Savings: A digital worker when compared to a human workforce can perform tasks much faster and round-the-clock at a much lower rate. It also facilitates speed and scalability which creates a positive impact on the bottom line, and hence resulting in a better return on investment (ROI).

Technology Framework

Execution Steps

Business Readiness Analysis

Business Case Discovery

Proof of Concept

Implementation

Support

• Process Assessment • Scope and Compatibility • Feasibility Study Report • Effort and Benefit Estimation

• Business Case Discovery • Optimized Process Generation • End-to-End Process Discovery • Curated Automation Suggestion • Cost & Effort Breakdowns

• Shortlist POC Process • Identify suitable Automation Platform • Reference Architecture • Pilot Project Execution

• Process Definition Documents (PDD) • Solution Design Documents (SDD) • Automation Design, Testing & Deployment • Configuration & UAT & Release Notes

• Set-up Automation Center of Excellence • Infrastructure, Governance, and Security • 24x7 Application Support Group