iOPEX
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Digital Engineering
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Digital Transformation

Workforce/Workplace Innovation

The future of work in organizations requires redefining workforce and workplace to build scale and growth through digital arbitrage via automation

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DEEP THOUGHT

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Modernize your workplace and workforce by embracing the digital workers and enable touchless or less touch transactions for speed, scale and rejuvenating the service offering, and experiences

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Fast-Track Your Digital Transformation with Intelligent Automation

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Half of back-office tasks can be automated, says iOPEX

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Digital outcomes

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Quicker Turnaround
Improve service velocity to customers by reducing task turnaround time via process automation and integrated operations through human in loop at the right time
Touchless – less touch
Minimize human intervention, eliminate errors, reduce operational costs and focus on creating valuable services for your clients using our touchless – less touch automation services
Consistency
Create a compliance-rich, consistent, and agile technological infrastructure wholly aligned with business needs to achieve faster outcomes, reduced costs and increased efficiencies
Operations with Automation
Leverage our Automation solutions (RPA / BPM / iPaas) and NLP driven technology to redesign current work outcomes and efficiencies to extend beyond productivity, cost to value, meaning, and impact of service
Higher-level Job Reskilling
Improve organizational efficiency by redirecting and engaging your employees’ efforts from manual, repetitive tasks to quality time with customers
Improved Employee Satisfaction
Offer a digitally driven, real-time, mobile-enabled and collaborative work environment to your employees for greater productivity and stronger employee engagement
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Our Approach

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Toolset Enhancement
We will build/customize the right tools and technologies to the workforce to enable speed and seamless interactions from anywhere and with any device for higher productivity
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Integrated & Intelligent Automation
Setup benchmarks complimented by automation blueprint to help your organizations to adopt intelligent automation for both front-office and back-office operations and reduce mundane tasks
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Autonomous Ops through ML/AI
We will transform your data as wealth, create learning model using ML and AI to replicate human cognitive for enhanced decisions
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Innovation Led Platform Migration
Establish a cloud center of excellence with our cloud certified professionals and implement innovation led planning, migration and modernization of systems to enhance throughput with minimal workplace disruption
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Security Matters
Ensure that the digital transformation and cloud adoption planning is integrated with high-security standards to handle data breach and information security
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Our Expertise

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We implement technology-agnostic solutions by partnering with leading technology providers in building your digital workplace through

  • Process automation
  • Platform modernization
  • Innovation led application development


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Key Metrics

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550+

Virtual Workers Skilled Across Different Front And Back-office Functions

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40%+

Improvement In Service Turn Around Time Resulting In Optimized Service Experience

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60%+

Of Touch-less Or Fewer Touch Transactions Enabled To Reduce Manual Tasks

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10,000+

Man Months Of Repeat Work Saved Across Verticals & Functions On Top 10 Engagements

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3x

Return On Investment Via Automation Across Top Ten Engagements

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800+

FTEs Were Trained And Re-skilled To Perform A Higher Degree Of Job Functions

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Digital Enablers

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AIWA

AIWA is an AI-driven integrated automation framework that transforms the traditional Ad Ops landscape to help buy-back...

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FIWA

Integrated workflow automation framework that drives touchless transactions across multiple enterprise systems...

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TIWA

TIWA is an integrated workflow assistant / automation framework created using conversational and process BOTS...

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HIWA

HIWA is an integrated workflow assistant framework / automation created using conversational and process BOTS...

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Tools & Technologies

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Find out how we can help you take your business to the next level of efficiency and experience