stop_circle

Digital Transformation

Workforce/Workplace Innovation

The future of work in organizations requires redefining workforce and workplace to build scale and growth through digital arbitrage via automation

Whitepaper

Digital Operations Strategy:

A How-To Guide for Digital Transformation

DOWNLOAD

Transformation Approach

Digital Fabric Bridges Efficiency Growth Weaving Info Banner

Digital Fabric Bridges Efficiency Growth Weaving Info Mobile Banner

We Implement technology-agnostic solutions to "Drive Efficiency & Growth and adopt the right Digital Transformation Fabric" by partnering with leading technology providers and rebuild your digital workplace

At iOPEX ultimate goal is to improve your service delivery experience through:

Making every person in an enterprise think the best way to automate repeatable tasks
Assigning all the repeat work to Digital Workers (BOTs) to build efficiency in front and back-office tasks - Workplace Digitalization
Simplifying the development of new automation and applications
Applying AI to every facet of work and enabling autonomous digital operations

Digital Outcomes

Quicker Turnaround

Improve service velocity to customers by reducing task turnaround time via process automation and integrated operations through human in loop at the right time

Touchless – less touch

Minimize human intervention, eliminate errors, reduce operational costs and focus on creating valuable services for your clients using our touchless – less touch automation services

Consistency

Create a compliance-rich, consistent, and agile technological infrastructure wholly aligned with business needs to achieve faster outcomes, reduced costs and increased efficiencies

Operations with Automation

Leverage our Automation solutions (RPA / BPM / iPaas) and NLP driven technology to redesign current work outcomes and efficiencies to extend beyond productivity, cost to value, meaning, and impact of service

Higher-level Job Reskilling

Improve organizational efficiency by redirecting and engaging your employees’ efforts from manual, repetitive tasks to quality time with customers

Improved Employee Satisfaction

Offer a digitally driven, real-time, mobile-enabled and collaborative work environment to your employees for greater productivity and stronger employee engagement

Rebuilding Steps

Understanding the automatable skills and fueling them with the right knowledge through analytics along with culture-sensitive changes enables long-term benefits for all Digital Transformation efforts!

Talent: Automation can hardly replace talent; it can only enable us to sharpen it, relating to Why, How & Who in humans.
Knowledge: Automation coupled with AI/ML removes the ambiguity to bring humans in the loop for exceptions, enables predictable self-services to substitute a subset of human intent/analysis
Skills: Automation removes the humans from Task / Process Workflows which includes document-intensive processes and allow humans to solve higher-order problems

Our Approach

Toolset Enhancement

We will build/customize the right tools and technologies to the workforce to enable speed and seamless interactions from anywhere and with any device for higher productivity

Integrated & Intelligent Automation

Setup benchmarks complimented by automation blueprint to help your organizations to adopt intelligent automation for both front-office and back-office operations and reduce mundane tasks

Autonomous Ops through ML/AI

We will transform your data as wealth, create learning model using ML and AI to replicate human cognitive for enhanced decisions

Innovation Led Platform Migration

Establish a cloud center of excellence with our cloud certified professionals and implement innovation led planning, migration and modernization of systems to enhance throughput with minimal workplace disruption

Security Matters

Ensure that the digital transformation and cloud adoption planning is integrated with high-security standards to handle data breach and information security

Key Metrics

550+

Virtual Workers Skilled Across Different Front And Back-office Functions

40%+

Improvement In Service Turn Around Time Resulting In Optimized Service Experience

60%+

Of Touch-less Or Fewer Touch Transactions Enabled To Reduce Manual Tasks

10,000+

Man Months Of Repeat Work Saved Across Verticals & Functions On Top 10 Engagements

3x

Return On Investment Via Automation Across Top Ten Engagements

800+

FTEs Were Trained And Re-skilled To Perform A Higher Degree Of Job Functions

How we do it?

HYPER AUTOMATION

Find out how hyper-automation can help you step up your digital transformation journey with functional specific automation use cases and intelligent automation adoption options

APPLICATION MODERNIZATION

With a huge increase in customer’s digital presence, achieve business acceleration by modernizing the core system applications for smarter, agile, and easy interactions

CLOUD ADOPTION

Cloud adoption has become a pivotal factor for companies to succeed in their digital transformation journey. Cloud modernizes the infrastructure and lays down a strong foundation for application modernization