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Reform your product Technical Assistance Center (TAC) to deliver quality solutions and supreme service experience through the right skilled engineers, connected intelligence & assisted automation with Technical Assistance Collaborative (TAC) solutions and management.
An integrated people, process and technology driven approach focused on knowledge engineering and automation enables to optimize service cost without compromising on Customer experience and enterprise security aspects
Specialized and consistent support is delivered to premium customers via intelligent skill-based routing systems to minimize touches and maximize resolution with TAC management.
Redefine service experience by delivering personalized digitally enabled engagements using mobile, chat, and self-service assisted by Machine Learning with Technical Assistance Collaborative (TAC) solutions.
Embrace digital workers and use automation technology to assist Support Engineers and create predictable remote services for your B2B clients with TAC solutions.
Support across various platforms like network & security devices, SaaS applications, on-premises, virtual, or hybrid with a unified goal to resolve customer issues with precision and speed with Technical Assistance Center.
Monitor and address service quality to confer with business priorities using deep customer data analysis with Predictive and Prescriptive analytical tools to deliver superior quality service with TAC management.
Implementing an analytical approach to decrease turn-around time, empowering customers with interactive forms of self-help, tailored rich libraries of documents, videos and an easy-to-use portal to eliminate wait times, iterative interactions resulting in higher CSAT with Technical Assistance Collaborative (TAC) solutions.
At iOPEX, our dedicated team of certified engineers will help you offload your post-sale technical troubleshooting, take corrective action to resolve issues and create conclusive reports via automation and process optimization, enabling seamless customer experience and organizational scaling with Technical Assistance Collaborative (TAC) Solutions.
Our area of technical expertise includes
Device And Product Types Handled at the Engineers
Complex Tickets Get Resolved In Second Iteration
Tickets Get Resolved With The Aid Of Knowledge Base And Self Service Portal
Follow The Sun Support Model Covering All Continents
Customer Satisfaction Score On Resolutions
