Reform your product technical assistance centre to deliver quality solution and supreme service experience through right skilled engineers, connected intelligence & assisted automation
An integrated people, process and technology driven approach focused on knowledge engineering and automation enables to optimize service cost without compromising on Customer experience and enterprise security aspects
Leading cybersecurity company rapidly scales up enterprise technical support to enhance customer exp
Multi-channel technical support for a global leader in malware prevention solutions
Our dedicated team of certified engineers will help you offload your post-sale technical troubleshooting, take corrective action to resolve issues and create conclusive reports via automation and process optimization, enabling seamless customer experience and organizational scaling.
Our area of technical expertise includes
Device And Product Types Handled at the Engineers
Complex Tickets Get Resolved In Second Iteration
Tickets Get Resolved With The Aid Of Knowledge Base And Self Service Portal
Follow The Sun Support Model Covering All Continents
Customer Satisfaction Score On Resolutions